Child Item

Unable to open documents that have not yet been downloaded to my Mac device

AmyM1

Device

MacBook Pro 2019
Operating System/Browser (if using the web)

macOS Big Sur

Question or Issue

When I try to open any type of document that I have not opened in Dropbox previously I am getting the following error:

I can open the ones with the green tick without any issues.

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Desktop

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Mac

Insightful

Comments

Jay

Hi @AmyM1, thanks for posting today!

What sync icon do these files have on them in Finder?

Do they show a cloud icon, or something else, depending on if you're using the new File Provider version or the legacy version?

A screenshot showing your files in Finder would help greatly!

AmyM1

Good Morning

Thank you for your reply, the ones I can't open have the grey cloud since icon. The ones with the green tick I an open without an issue. These are the ones I can't open:

Jay

Thanks for the info.

If you mark these specific files as available offline, do they then open normally on your machine?

AmyM1

Yes - they have always been available until yesterday.

Megan

Hey @AmyM1!

Do you wish to keep these files as "online-only"?

Can you make the available offline before trying to open them? What happens when you right click on your files inside the Dropbox folder and select the 'make available offline' option?

Nancy

Hi @AmyM1! Do you still need help with this, by any chance? Or did Megan’s suggestions point you to the right direction?

Let us know.