Microsoft files on Windows 11 are prompting for a Dropbox sign up every time I try to open them.

Jwong

Hello,

I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"

Is there a way to disable this?

Microsoft 365
Device
PC
Operating System/Browser (if using the web)
Windows 11

Neal

Hi all,

There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:

• The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
• If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
• Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365  app. See attached screenshot.

 

• Member needs to wait 2 hours and restart a desktop app after disconnecting an app.

 

This is still being looked into but hopefully this should help some of you in the meantime.

I've flagged all of these cases internally to be looked into.