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I can't reinstall Dropbox on my laptop - after a point the installation process just stops

I uninstalled the Dropbox app from my laptop as its file structure would not sync with the web version.

When I reinstalled it, it had retained the old incorrect file structure; I uninstalled it again using this article (which I may have misunderstood as I am not technically minded)

How to run an advanced reinstall of Dropbox on your computer

Now it won't reinstall at all - I run the installer, it says "on your marks" and nothing happens.

I'm now unable to access files on my laptop which was the whole point of buying a subscription!

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tcstts

I do have Google Drive although rarely used.

In the end I solved the problem by running a System Restore in Windows to the day before I had uninstalled Dropbox. This restored the app and it was perfectly synced.

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Jay

Hi @tcstts, thanks for providing these details.

Could you let me know more about where you're seeing this message in the Dropbox desktop application?

If you can, could you copy and paste a screenshot in your next reply to see this message?

This will help me to assist further!

tcstts

Here's what happens when I try to reinstall using the installer.

I never get to the stage of seeing the app itself - it simply gives up at this point of the installation process.

Thanks for your help!

Jay

Could you try downloading the Windows offline installer from this page and see if that helps?

tcstts

Thanks - I've given this a try but it came up with the same "on your marks" message and then quit!

Jay

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

tcstts

I use Bitdefender, but I've never changed any of the settings, and it installed fine the first time when I had the same setup.

Jay

Could you try temporarily disabling BitDefender and then reinstall the Dropbox desktop application to see if this helps?

tcstts

I've given this a go, both with the offline and online installers. Unfortunately both failed in exactly the same way as the previous attempts.

Jay

Thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

scoothare

Same issue. The "On your marks" Window looks like a Google pop up, strangely. It's the same one that appears when you install Google Chrome.

Do you have Google Drive installed perchance?

Thx,
Harald

tcstts

I do have Google Drive although rarely used.

In the end I solved the problem by running a System Restore in Windows to the day before I had uninstalled Dropbox. This restored the app and it was perfectly synced.

Hannah

Thanks @tcstts for updating us with your solution!

Is this something you can also try, @scoothare, to see if it helps?

kbmsg

I have the same problem. stuck on 227.xxx and been trying to update the code but it fails also after saying on your marks and just disappears.

Jay

Hi @kbmsg, did you already try an advanced re-installation of the Dropbox desktop application on your machine?

kbmsg

Yes tried reinstalling, stops at on your marks.

May have to uninstall it but then i lose my configurations which I am not happy about.

Walter

Can you send us a screenshot of where you're getting stuck @kbmsg?

Also, what is your computer's exact OS version? When you say configurations, are you referring to the app's preferences and your sync settings, for example, or something else?