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The Dropbox app is using 21GB RAM on my new Win11 device, and no files are syncing.

I have a new HP laptop with 32 GB of RAM and Win11. Dropbox worked well on my old Dell PC with only 8 GB RAM and Win10. On my HP, Dropbox is using so much memory, 21 GB (and 20% of the CPU) that it is slowly down everything else. And, no files are being synced. All up-to-date. Any suggestions? I keep having to end the Dropbox processes to get anything else done.

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Neal

Hi @Lynk,

Strange, but I doubt these were causing any issue though as you already mentioned that nothing is syncing.

Try following these steps for an advanced reinstall. There's no need to be nervous, the instructions will guide you through the whole process and we'll be here if you need anything.

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Rich

Lynk wrote:
Dropbox is using so much memory, 21 GB (and 20% of the CPU)

I'd perform an advanced reinstall of Dropbox, and make sure you're running the latest stable release. See here for details.

Neal

Hi @Lynk,

Welcome to the Dropbox Community!

I'd agree with Rich and double check that you have the most up to date version installed.

Lynk

Thanks, I will try yours and Neal's recommendations. The computer is only 2 weeks old so I should have the latest version but I'll check.

Lynk

I checked and have the latest release. I have gone into Task Manager and ended all the Dropbox tasks and memory and CPU went down to a normal range. If I disable Dropbox and Smart Sync what would else would that do? When I restart DB, I would think I'll encounter the same problem. I'll give these a try and then an advanced reinstall.

Thank you!

Lynk

Hi,

I went to Preferences/Backups tab and disabled external drive backups but didn't see an option to disable computer backup. Likewise, I didn't see an option to uncheck Enable Smart Sync local indexing. Do I need to be logged in as Admin?

I'm nervous about doing an advance reinstall but might have to.

Thank you!

Neal

Hi @Lynk,

Strange, but I doubt these were causing any issue though as you already mentioned that nothing is syncing.

Try following these steps for an advanced reinstall. There's no need to be nervous, the instructions will guide you through the whole process and we'll be here if you need anything.

Neal

Hi @Lynk,

I just wanted to follow back up with you.

How did you get on with the advanced reinstall? Are you still experiencing this issue?

Lynk

Hi Neal,

I tried other recommended actions and, somehow, things settled down and DB is running well. I did not end up having to do the advanced reinstall.

Thank you for checking back,

Audrey

Neal

Glad to hear it @Lynk!

Let us know if you need anything else!