Child Item

I can't share any files from my Dropbox account (I see that sharing is restricted).

For a few weeks now I've noticed that I can't share new files from my dropbox.

Еvery time I try it gives me the following error:

I carefully checked my email for anything sent from dropbox, but there is nothing there related to this issue

Since my account is Basic, I don't have many options for seeking help. The chatbot wasn't able to help me, which is why I'm writing here.

Find more posts tagged with

Error Messages

Developer

AcceptAnswer

Comments

Nancy

Thanks for posting this on our forum, @Alfonsu.

Are you receiving this error on different browsers?

Also, is this something you see only when creating shared links on Dropbox, or when trying to share a folder with another user’s Dropbox email address, as well?

Let me know what you find.

Alfonsu

@Nancy I only share files and no matter if I do it from a web browser or the desktop app I always get an error. Through the desktop app the error is as follows:

Nancy

Thanks for the extra screenshot! Can we log a ticket for you next and look into this further?

Alfonsu

@Nancy Yes, do whatever is necessary to solve the problem.

Megan

Hey @Alfonsu, I just sent you an email.

Reply back to me, and we'll take it from there. Thanks!📩

Alfonsu

@Megan I replied to your email. I hope everything is okay.

Nancy

No worries, @Alfonsu; I can see your last reply to Megan, as well. She’ll review your case as soon as possible and further assist.