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Banned for "excessive traffic". How can I resolve this?

I can't believe there's no way to ask for support, but here we are. I've been using Dropbox for about 15 years and over the past 5 years, use the public links feature to share small files with my music production colleagues. 5mb or so per file. Today, for some reason, I got an email that I'm causing "excessive traffic" and was emailed a link to get "unbanned". I did it twice but now it says I can't get unbanned. I run my music production company through this service so I'm pretty miffed. Any ideas?

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Mark

jvachon wrote:
Any ideas?

Dropbox has a bandwidth limit for free users - 20gb/day. However, this is a rolling 24 hour period so if you exceed this you are banned. You can remove the ban once, but, after that each ban gets longer.

The only way to get around it is not share over that limit, or, pay for an upgrade.

https://help.dropbox.com/share/banned-links

jvachon

Like I mentioned, I literally am sharing a 5mb file, which I have done most days for the past 15 years. So there's no way I've even broached 1gb, let alone 20gb in a day.

Mark

Unfortunately you have - somebody is downloading it repeatedly, or, its been picked up by a website or something and they are streaming it.

Megan

Hey there, @jvachon, let's jump right into this!

Just to make sure we're on the same page here, do you still face the same issue?

Are you able to share an example file/folder to check? If you're getting an error, I'll be happy to open a ticket on my end for you in order for us to have a closer look into this.

Thanks a bunch!