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Public links have been temporarily suspended for generating excessive traffic.

I have received an email a couple of times saying that Public links have been temporarily suspended for generating excessive traffic, the first time I was able to unban the account clicking on the link, this time says "Unable to unban account", What can I do?

Thank you

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Walter

No worries, Luca. I've just followed up via email so please have a look at your inbox and we'll take it from there.

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Walter

Hi there @LucaScarpellini - sorry to hear you're having issues with this.

How long has it been since you received the email and also got the error message as well?

Let us know more and we'll take it from there, Luca.

LucaScarpellini

Hi Walter, Thank you for the reply, I received the email several times after that too, but I can't unban the account from 18.3.35

Thank you for your help

Walter

I see, thanks for the additional information, Luca. In that case, may we reach out via email to have a further look internally?

LucaScarpellini

Sure!

Thanks for the assistance

Walter

No worries, Luca. I've just followed up via email so please have a look at your inbox and we'll take it from there.

mcamwill

I have been receiving this same email and I have no public folders. What is going on?

Mark

mcamwill wrote:
I have no public folders

Anything you share from www.dropbox.com/links will count towards this. Same for streaming to mobile device or downloads using API.