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I'm sharing a file via link, but it forces users to install the Dropbox app.

Been using DropBox for a few years without issue.

Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox.

For one off file sharing I would not 3d left to be forcing them to install app.

Here is sample link [personal information removed per the Community's Guidelines]

It brings user to window as in picture attached here:

(Can’t seem to be able to add a picture direct)

https://flic.kr/p/2qS6nGb

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Rich

sargan wrote:
Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox.

As long as you're using a view-only shared link, they should be able to close the modal and continue to the file. What happens when they tap the X?

sargan

I don't know - just had people say they could not view file as it required Dropbox install and they did not want to add software. I'll ask.

sargan

Previoulsy file would appear as an icon in FB or messenger - now it's a link to install s/w

How do I get back to sharing as a icon of the file ?

Nancy

@sargan, did you ask the users and they said there’s no option to continue with downloading only?

In this case, I’d like a screenshot of what they see exactly on their end, so that I can check this further.

sargan

No reply yet.

Previously file would load into FB as an icon ... it's not doing that. People don't like clicking in links unless they know whats there - how do I get back to sharing as an icon ?

Jay

HI @sargan, it's possible that it might be a change to how Messenger is showing the link, as we don't have any option on our end on how to share it as an icon like you've requested.

sargan

To explain a bit more .... previously when I shared a DropBox link it would appear in a FB group as an icon.

Now though it just appears as a link ..... and when they click on it tey get page to download DropBox .. and many quit at that point.

Here is an example.

How can I get back to it showing as an icon ?

sargan

This is how things used to appear: (icon far better)

sargan

This is how it appears in others-

Nancy

Thanks for the screenshots! As Jay mentioned above, I’m afraid we can’t help much in this case, as this has to do with the way the link appears in a third-party app.

Please let me know though if your users are still having issues with viewing your shared links without downloading Dropbox first.