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217.4.4417 breaks screenshot pasting feature on Windows

A new update of Dropbox was pushed to me today.

It added a new set of options related to screenshots.

Show quick action after screenshot... I dislike this, I preferred just getting the notification, but at least I can turn this off.

When Screenshot is ready... "Copy link to clipboard" or "Copy Picture to clipboard"

I typically take a screenshot by pressing print screen, then pasting the screenshot in Discord or my art software, I REQUIRE this functionality to maintain my productivity.

but I also like to have the image saved to dropbox as a backup.

With "Copy Link to Clipboard", well, it's a link, Art software isn't going to know what to do with that, and discord doesn't inline images from Dropbox very well, so I'd still rather have an image in the clipboard.

The 2nd option, "Copy Picture to Clipboard", well, when I try and paste, nothing happens.

I want a 3rd option... "Leave Clipboard alone", just, whatever print screen normally does, just let it happen. Just Save the image to my Screenshots folder in Dropbox, and leave it at that, like it used to be.

Is that too much to ask?

Note: I do pay for Dropbox.

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Bobingabout

I think I have a new problem...

No there hasn't been an update, it's still V219.4.4463, but when I press the Print Screen button, Dropbox seems to... not do anything, Even though I have the Save Screenshots to Dropbox check turned on, it's not doing that.
As far as I can tell, it hasn't been saving screenshots for a few days, so this persisted through PC reboots.

EDIT: And after typing this, it's started working again.
I'd been toggling the settings on the screenshot page on and off with no effect. The last thing I did before it started working again was turn on "Ask to backup external drives" in the backup section.

All comments

Jay

Hi @Bobingabout, thanks for bringing this to our attention.

If you attempt to paste the image into another app, does the image paste when using the second option, aside from your app and Discord?

This will help me to assist further!

Bobingabout

No, it basically acts like the clipboard is empty.
I tried pasting in a few different pieces of software.
Some do paste an image, Most of them behave like there's nothing to paste.

For example, Discord and Steam chat act like the clipboard is empty. Telegram does actually paste an image.

All the art software I use, including Photoshop act like the clipboard is empty.

Jay

Which pieces of software are able to paste an image from the clipboard, and which don't work?

Could you temporarily enable the clipboard history, then take a screenshot on your machine and choose the second option.

After that, could you check the clipboard history in Windows using the Windows key + V in an area you can paste and let me know if the screenshot appears there?

RyanFromDropbox

Hi @Bobingabout -- Thanks for flagging this!

I'm on the Product team here at Dropbox, and I'd love to get some more information, so our team can fix this -- it sounds super frustrating.

You mentioned that some programs (e.g., Telegram) allow you to paste the screenshot from your clipboard, but others (e.g., Discord) don't. To confirm: are you seeing that with the same screenshot (i.e., pasting into Discord does nothing, but pasting immediately afterward in Telegram works)? Or was this for different instances?

Also, if you're able to: can you enable the "Show quick action" setting, and set your default to "Copy link to clipboard"? When you take a screenshot, the quick action should allow you to copy the image to your clipboard. I'd like to know if that works, or if you still run into the same issue.

Let me know, and we can go from there!

Cheers,

Ryan

Bobingabout

I enabled the history, No it doesn't show in there.
I'll include a bit more information in my response to Ryan.

Bobingabout

As far as the software I've tried, Telegram is the only piece of software I've tested that does actually let me post the screenshot. Nothing else I've tried does.
Yes, it's the same screenshot. I press the Print Screen button, Discord won't let me paste, switch to Telegram and it will let me paste, Switch back to Discord and it won't let me paste.

If I do as you suggested, "Copy Link to Clipboard" in settings, but then press "Copy Image to Clipboard" on the popup, I get the same result.

The Win+V clipboard history shows the links when I have the copy to link option selected, but doesn't show the screenshots.

To note: I am running on the latest version of Windows 10.

RyanFromDropbox

Hi, @Bobingabout -- thanks for the additional details. I've passed these to our team, and we're looking into the issue. I'll follow up soon, once I have more information on a resolution. Stay tuned!

Cheers,

Ryan

csulaguy

I'm on the same version, and this functionality broke for me as well. Hopefully this gets resolved soon, as I rely on this functionality as well. I never asked for this update to be pushed, and someone clearly didn't test it properly. If it makes a difference, I'm on Windows 10 x64.

Walter

Hi all, sorry for the tardy response. I just wanted to mention that this should be resolved now and please let us know if anything else comes up.

Bobingabout

It has reverted to a simple "Save Screenshots to Dropbox" toggle, which does solve the problem.
Thanks.

Bobingabout

Today Dropbox automatically updated to V219.4.4463.

It was acting weird, turned out to be Discord.
I'll let you know if I have any real issues.

RyanFromDropbox

@Bobingabout -- Thanks for the update!

As you mentioned in your initial post (before updating), we’ve added a new toggle to the Screenshot settings that will allow you to control whether a link is auto-copied, or the clipboard behavior remains unchanged. I want to confirm: aside from Discord, this is working properly for you, correct?

On Discord specifically, I have seen a few mentions of Discord’s “Legacy chat input” setting. It looks like enabling that might resolve the issue? This could be outdated, but wanted to suggest it!

Looking forward to hearing from you.

Bobingabout

Yes. Everything seems to be working correctly.

With the link option turned off, I can paste my screenshots into my art software, Telegram and even Discord now.
And of course, with the link option turned on, it pastes a link into Discord/Telegram, but not the art software, as expected.

Bobingabout

Hannah

Thanks for keeping us updated on this, @Bobingabout.

If the issue comes back, do let us know.

Have a great week ahead!