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How can I convert my Dropbox account from personal to Business Essentials?

I have a personal plus account. I started a small business and need the business essentials to use with a few clients. I don't see this option on the upgrade page. Is this possible? Thanks.

I don't see any help or threads on this. I see articles about convert from personal to team member, but that's not my situation.

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Comments

Nancy

Welcome aboard our Community, @CatMasa! Let’s check this.

Do you mean that you’d like to upgrade your Plus account to the Essentials plan showing here?

Let me know and we’ll go from there.

CatMasa

Yes, correct, tks.

In my current account on the upgrade there is a plan option called "Professional," but it doesn't say Essentials and doesn't mention signatures. Tks.

Nancy

Thanks for clarifying! Are you not seeing the Essentials plan, even if you log in to your Dropbox account via another web browser?

CatMasa

I tried a different browser. The plan options are the same. Plus (current plan), Professional ($199/yr) or Standard ($180 per user per year).

Nancy

Thanks for giving that a go! Can you send me a screenshot of the options you see on your end, so that I can check if there’s another option?

CatMasa

CatMasa

I posted a separate reply with the screen shot of the options I see in my account on the Upgrade tab.. Also, I found this page in the help that clearly says that the options I see in my account are not the business options.

Tks

Megan

Hey @CatMasa, let me also jump in here!

Have you tried accessing the plan using this Help Center article? Let me know how it goes!

CatMasa

I need to know how to convert my Plus plan to Essentials. That was my original question. I can see how to purchase it as a new account. But Essentials is not an option on my upgrade page, as discussed above.

I was able to get someone on the phone who told me to just upgrade to Professional. He assured me that Professional was the same as Essentials, but clearly, it is not. I specifically asked about e-Signatures, and he assured me that Professional includes this. It does not. I could tell he didn't know and didn't care.

Meanwhile, I'm going around in circles here trying to get help.

CatMasa

Yes, I'd like to now how to do that. Essentials is not listed on my upgrade page, as discussed above.

unknown

I can also replicate what @CatMasa is seeing via my old soon to be retired plus account ....

The whole new/upgrade subscription path is so fragmented and convoluted with so many new and old options even the Dropbox staff are confused ... Its a mess!

Click on "view upgrade options"

and you get this page .... no Essentials which I was told in the very distant past would replace Professional - if so why is the Professional plan still a thing for new customers. 😔

CatMasa

Still trying to resolve this. Can you help?

Roga41

Hi @CatMasa,

While logged in to your Dropbox account, kindly click this link to upgrade right up to the Dropbox Essentials Plan : www.dropbox.com/buy/essentials .

Hope this helps

CatMasa

Error 404

This is getting a bit ridiculous. Seven days now, 4 different staff posting incorrect info or erroneous questions.

Roga41

Hi CatMasa,

Seems like there is something wrong with the way you are typing the link. If you notice your "Essentials" the letter E is spelled out in All Caps , and that is when the error is. If you type all in lowercase letters that should address the issue : https://www.dropbox.com/buy/essentials

Hope this helps

CatMasa

I copied and pasted the link you first gave me, earlier. It pastes with the capital E. If you try right now, you will see. It has the incorrect URL.

The second time you gave the link, it is correct.

I didn't type it incorrectly because I never typed it. I just copied and pasted the link you provided. Whoever created the link typed it incorrectly.

It's frustrating that after a week of incorrect answers from staff, they blame it on me - incorrectly.

Nancy

Hi again, @CatMasa! Since the issue still persists, can I go ahead and log you a ticket? We can investigate this internally this way and check what else may be happening.

I can message you to the email address you see here, if that’s OK with you.

Roga41

Hi Nancy,

I think based on what he/she mentioned in his/her last message which states " The second time you gave the link, it is correct. ", that he/she already was able to purchase the Essentials Plan 3TB. It just happened that the first link I sent him/her has the incorrect link because my computer has this auto All Caps on the first letter of the word.

Walter

Hey @CatMasa - sorry for the nudge on this, but I was wondering if you're still having issues with this.

If so, can we reach out via email to have a further look internally at this point?