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Issues with Uploading Large HD Videos to Dropbox

Hi Dropbox Support Team,

I hope you’re doing well. I’ve been facing persistent issues when uploading large HD videos to Dropbox, and it’s been impacting my workflow significantly. Here’s what I’m experiencing:

Slow Upload Speeds: Even on a high-speed internet connection, the upload process for large files (several hundred MBs to a few GBs) is extremely slow and often takes much longer than expected.
Failed Uploads: Occasionally, uploads fail halfway through, forcing me to restart the process from scratch, which is both time-consuming and frustrating.
Sync Interruptions: When uploading through the Dropbox desktop app, the sync sometimes pauses or stops entirely without any clear reason.

I’ve ensured that:

My Dropbox app and browser are up to date.
I have more than enough available storage in my Dropbox account.
My internet connection is stable and not being used for other bandwidth-heavy tasks during uploads.

Despite these precautions, the issues persist. Are there specific settings I should adjust, or best practices for handling large video files? Would splitting the files or compressing them improve the upload process? Any advice or technical insights to resolve this would be greatly appreciated.

Thank you in advance for your helps.

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Comments

Hannah

Hey @AlexRose69, thanks for bringing this to our attention.

If I understand correctly, you're having speed issues with your uploads both on the Dropbox website and through the desktop app, right?

When it comes to the website, have you tried any other browsers to see if you're able to recreate the issue there?

As for the desktop app, have you noticed if this started happening recently?

Perhaps after some kind of update of the Dropbox app or your OS?

And what is your OS version and Dropbox version and sync status?

You can see the latter by hovering over your Dropbox icon.

Let me know.

Theresa

Hi @AlexRose69 and welcome to the Dropbox Community.

Thank you for reaching out and sharing the details of the issues you're facing with uploading large HD videos to Dropbox. That definitely sounds frustrating, especially when your workflow is being impacted.

I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. I’m so glad you’ve already checked a few important things like app updates and internet stability. Here are a few other things you can try that might help:

Try pausing other uploads/activities while uploading large files to avoid bandwidth interference.
Use the Dropbox desktop app instead of the web interface for more reliable uploads.
Consider compressing or splitting files to see if that improves the upload speed or reduces the risk of failures.

Or perhaps the issue been resolved for you, or are you still experiencing difficulties with uploads? Let me know, and I’d be happy to assist further. 🚀

Looking forward to hearing from you,

T 😸 (Dropbox Community Manager)