Cannot create links to share files. "We’ve suspended your sharing activity" error.

hello-world-123

Dear Dropbox Support Team,

It's been a while since I actively used dropbox, apart via a service to back it up and sync it. Today, I logged in via web to share some pictures, and I got this message: 

Can’t share file

Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

About a year ago (maybe more) I did indeed detect a virus in a file hosted in my dropbox, and I deleted it at the time. 

I guess the same virus was detected by dropbox systems and there's a ban in my account since then. I’d appreciate it if you could review my account and lift the sharing ban.

Best Regards,

hello-world-123

Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

Great support experience, thank you