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Errors when trying to load my folder list and copy & move files on the website

For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while trying to copy or move files.

I have done all of the troubleshooting I can think of:

My internet connection(s) are fine. In fact, I'm getting same error on each of our 3 different WiFi providers.

My RAM says: 16.0 GB (15.7 GB usable), and there plenty of memory space available on my Dell laptop.

My Chrome version is up to date; and I have cleared caches, removed bad Chrome extensions, and even changed Chrome DNS settings.

Same error occurs in Chrome incognito and in Microsoft Edge.

I am not able to do this project on the Dropbox desktop or iPhone app. Failure of the folder list to populate makes it impossible to finish end-of-year projects. Is there something going on? Or are there any other suggestions?

Thank you,

amcoffice

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Comments

Hannah

Thanks for bringing this to our attention, @amcoffice.

This is quite strange indeed, but let's see what we can find.

Can you please send us screenshots of the errors you're getting?

Also, could it be that some kind of third party app is interfering with our website, like an antivirus, firewall, etc.?

Did you notice that this started happening after some kind of update on your computer perhaps?

Keep me posted.

amcoffice

I cannot put my finger on any particular download or third-party app within the last 2 days that may be causing this. I will, however, note that folder-load issue started after I had been working on Dropbox website for some time yesterday morning and not right after a startup.

Funny thing...Tried to attach screenshots with paperclip, and now the attachment popup window will not come up. Is there any other way to send screenshots without using the paperclip method?

Thank you.

Hannah

Thanks for the update, @amcoffice.

You could send them with a Dropbox link, if that's okay.

amcoffice

I'll have to research how to do that later (probably not until late tonight or tomorrow) making delay in my project even worse.

Now I'm wondering if the enevelope-attachment not working is related to the folder-list popup. Or if it's just "when it rains........"

I'll be in touch. Thanks again.

amcoffice

Got a Dropbox link for my folder of screenshots, copied it into this response, hit the reply button to send reply but got a "content not published" error for an invalid tag a, a (class)

No idea what that is since I followed the Dropbox Link instructions to paste the folder link into this reply.

This is getting quite frustrating.

All help is welcome.

Muhammadakram8863

It sounds like the issue may be related to how the link was formatted when you pasted it into the response. The "invalid tag" error often occurs when the platform you're using interprets part of the URL as HTML code, or if certain characters in the URL or reply are incorrectly handled. Here are some steps to try and resolve the issue:

Check the Dropbox Link Format: Make sure the Dropbox link you're using is in the correct format. If it's a shared link, ensure it’s properly copied, starting with https://www.dropbox.com/....
Use Plain Text: Instead of pasting the link directly into the response, try pasting it as plain text (you can remove any hyperlink formatting). You can do this by pressing Ctrl+Shift+V (on Windows) or Command+Shift+V (on macOS) to paste it as plain text.
Escape Special Characters: If the Dropbox link contains special characters, such as &, ?, or #, these may need to be encoded or handled differently depending on the platform you're using.
HTML Tag Issue: The error you’re seeing suggests there might be an issue with how the system is interpreting HTML tags. If you're working in a platform that allows HTML or Markdown, ensure you're not accidentally using any unsupported tags, or check for any extraneous <a> tags in the text.
Try a Different Platform: If you continue to face issues, you might want to try pasting the link in a different text editor or platform to see if the issue persists.

If none of these work, you might need to check the help section or support of the platform you're using, as it could be something specific to their formatting rules.

amcoffice

With help (thank you, Muhammadakram8863), I've done more work and came up with this link - hope this reply publishes and the link works.

https://www.dropbox.com/scl/fo/lw80e3nx4rvh659w282ph/ANvmb3UqnAzTnHbyIO_-IFA?rlkey=o19bjqxrq2l50n1tytpk48vza&st=wzq3qoil&dl=0

Still cannot believe how much work this has been just to present my help issue.

All help welcome.....time is ticking for me.

amcoffice

Suddenly the folder list is populating for a copy on the Dropbox website.

Since it was not an issue of my internet (same error on 3 different WiFi providers) or browser (same error on Chrome, incognito and Edge), I'd like to know what Dropbox did or changed to get the folder list working when it was not working less than 15 minutes ago.

I note, however, that the paper-clip attachment button still does not work for Community posts. Can we fix that please?

All input welcome.

amcoffice

Ugh.....spoke too soon............

After being able to copy and move again for about 15 minutes, same error is suddenly back again. Folder list will not populate during a copy or move on Dropbox website. Now clear that this is a Dropbox issue. Please help or fix. Thank you.

amcoffice

Just checking...am I going to get any more response or help on the folder-load issue? Thanks!

Megan

Hey @amcoffice, it seems that due to the permissions you've set to the folder, we can't open the link on our end.

Just to clarify: does this happen only when you try to move/copy files? Also, does this happen with all of your folders, or some specific ones?

amcoffice

Glad someone is still interested.

Last time I checked this morning the folder list was populating for copying and moving (the only functions where I've noticed the problem). Not sure why my screenshots are needec when everything in them screenshots is detailed in my prior posts. Also I also don't understand why it took so long to tell me about a problem with the "parameters" of my link. If you still want the screenshots, please tell me how to send them.

That reminds me: Why doesn't the paperclip attachment button work? that would really have made things much easier here.

Also I'd like to know why the folder list was not populating for three days.

Thank you - all help info & help appreciated.

Nancy

Hey there! Can you attach your screenshots here by pasting them directly into the reply box?

amcoffice

Again.......the paperclip-attachment button does not work (not sure anyone is reading my posts) or I would have used it long ago and we could have avoided the whole Dropbox link/folder/share/parameter issues. Not sure you still need screenshots (info shown in my screenshots are detailed in my posts), but I'd be happy to send if I have instruction how to change whatever "parameters" are for a folder-share link, or better yet fix the paperclip-attachment button.

The folder list now seems to be populating for copy & move, but I'd like to know why there recently were 2-3 days where those funcitons did not work. If it was a Dropbox issue or Dropbox fixed something on my account, please just tell me or let me know I can fix it in the future so I do not lose days of productivity.

Thanks!

Megan

Hey @amcoffice, I'm reading your post! 😀

It could have either been a browser-related issue, or an issue on our end.

In any case, we didn't do anything on our end. Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way.

amcoffice

I am glad that folder list appears to be working for

Probably not a browser issue (tried 3 different ones and in cognito - same problem) but glad it seems to be working fairly well now.

Now..........what about the paperclip-attachment button? That still does not work. I'll make a separate post about that.

amcoffice

Screenshots will copy and paste here, but post will not send after hitting Reply button.

Would be so easy if that paperclip button worked.

amcoffice

I have replied to this post several times, and it seems that none of them are there when I revisit. This has been very frustrating - seems like it should not take days just to present a help issue.

Happens with all folders I've tried. Have used other functions to test.

amcoffice

Another issue is how these posts are grouped into replies and original comments - very difficult finding and following a thread. This forum has become almost unworkable and way too much work to even present a help issue - cannot not find the trees in the forest. Is there a way to display all comments in a post chronologically?