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I'm getting an error when trying to leave from Dropbox Team.

Hello, I have been under a Dropbox team account and recently, the admin stopped paying, leaving me unable to edit my files. The account is in a locked state, and according to that being the case, I can leave the team by going to dropbox.com/team/leave without needing the admin.

I click leave team and log out, but I get the loading wheel and then this error:

I still receive an email saying I have left the team, but it still shows the team folder and says I am still a member after refreshing.

Please help!

Thank you

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Accepted answers

Nancy

Hey @macotek! I've just logged you a ticket, so that we can check this internally.

All comments

Megan

Hey @macotek, thanks for posting here today!

Give me some time to check internally with our Team about this, and I'll get back to you as soon as possible.

Thanks a bunch! 😀

macotek

Thank you, please let me know if you need any more information.

Megan

Hey @macotek, thank you for your patience!

It seems this is a known issue for some of our users, however our Team is aware and actively working on a fix.

I'll make sure to update this thread once it's resolved. Thank you! 😇

macotek

Is there any way you can convert my account to standard? I do not have contact with the team leader anymore, and I asked him months ago to remove me before this. I am in desperate need to use Dropbox for my business. This is causing me delays. 😥

Hannah

Hey @macotek, can we send you an email, so we can take a closer look into this for you?

macotek

Sure, my email is [removed per Community Guidelines]

Nancy

Hey @macotek! I've just logged you a ticket, so that we can check this internally.