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I can't access any of my 3 email addresses to get the one-time code.

I made this over 10 years ago. I have been trying to get access to 3 of my email addresses, gmail, but its a lost cause. I am trying to recover all the music me and my friend made, he passed away in 2022. I cant get this code.

I have a different phone, computer, email address, everything. Please help me get in. Honestly i think i have like 3 accounts on here lol.

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Nancy

I’m really sorry to hear about your loss, @zacofresh. Let’s see what we can do.

To clarify, are these music files spread out on 3 different Dropbox accounts or are you not sure which Dropbox account they’ve been saved on?

Are you being asked for a one-time code when using all 3 email addresses to sign in?

Finally, have you attempted reaching out to our support team so far? If yes, please send me any ticket numbers you may have.

Keep me in the loop for any updates.

zacofresh

Yes, I would have songs on each account. But the disguisedreality one would most likely have more then the rest. And no it doesn’t ask for a code. And I have not attempted to have customer support help with this.
PLEASEEE help me get in. 😓

Nancy

Thanks for sharing more details, @zacofresh. You mentioned in your first post that you couldn’t get the code to log in.

Can you send me a screenshot of what you see exactly when trying to sign in to one of these Dropbox accounts, so that I can take a look? Please make sure to hide your email address first, if it’s showing.

zacofresh

How do I send a screenshot!?

Jay

Hi @zacofresh, you can copy and paste the screenshot in your next reply.

zacofresh

Mark

You need to contact support via www.dropbox.com/support for help. Do this while not logged in, even to here. Using an incognito window usually helps.

How long is it since your last log on? If its over 12 months the data would have been deleted anyway I'm afraid due to inactivity.

In terms of support, however, it is very unlikely you can get access back I'm afraid. See this for info.