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"Copy Dropbox link" option not working on macOS Sequoia 15.1

I use a Basic version of Dropbox. The Quick Actions menu works on my MacBook Pro (2023) running Sonoma 14.7.1 but not on my other MacBook Pro (late 2023) running Sequoia 15.1. Share and Copy Dropbox link do nothing upon right clicks. I appreciate any help in solving this problem.

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The final 3R solution worked: I reformatted the hard drive, reinstalled MacOS, and reinstalled Dropbox. It now performs normally.

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Thanks for bringing this to our attention, @BasicUser.

Do the rest of the Dropbox right-click options work for you as normal?

What's the sync status and version of the Dropbox app, when you hover your mouse over the Dropbox icon in your menu bar?

Let me know and we'll go from there.

Thank you for the quick reply. File sync is working well. My desktop is v211.4.6008. Nine of the items under Quick Actions only Transfer a file... works. I have the same version of Dropbox desktop on my other MacBook Pro, and Copy Dropbox link works just fine. I assume my Dropbox account is good.

Thanks, @BasicUser.

Nine of the items under Quick Actions only Transfer a file... works.

Would you mind clarifying a bit here? Do none of the options work, except Transfer?

Yes, only Transfer a file will open a dialog box; the remaining eight items under Quick Actions are not responsible.

Hope you don’t mind if I chime in, @BasicUser. If you don’t have more than 3 devices currently connected to your Dropbox account (you can double check this here), please try reinstalling the Dropbox app and let me know if it fixes the issue.

Thank you for the suggestions. I have three devices and re-installed Dropbox desktop, but it still has the same problems.

Would you mind sending over a screenshot of the options you see when you right click on a file/folder inside Dropbox @BasicUser?

Thanks for that @BasicUser

I'd also love for us to try one more thing. Can you perform an advanced reinstall this time using these steps?

If this doesn't work, I'd be happy to open a ticket on my end for you.

I went through the steps in the linked document, which took a couple of hours.

BTW, when I issued the following commands in Terminal:

sudo chown -R "$USER" ~/Dropbox
sudo chmod -R u+rw ~/Dropbox

sudo mv ~/.dropbox ~/.Trash/dropbox.old

The system returned "unknown" or something similar, but I completed the remaining lines anyway. Then, I reinstalled Dropbox and downloaded and updated all the files.

Unfortunately, the same problem remains.

Hey @BasicUser, can we send you an email, so we can look into this a bit more?

Yes, please.

Thanks!

Just emailed you and I'll see you there.

I replied with a screen video recording.

Having the same problem. I can go to the website and copy a link but there's nothing in the contextual menu at all. Reinstalling did not change anything.

@Chris P.23, can you clarify your Dropbox app’s syncing status and app version, as a first step?

App version is showing 213.4.4597. Syncing is fine across two separate Macs running Sequoia v. 15.1.1, an iPhone 15 Pro Max and an iPad Pro running the latest OS. There is simply no drop-down "copy dropbox" contextual menu link as before. I can copy them from the website fine but I used that context menu quite a bit prior.

I have the same app version, and my MacBook Pro runs the same macOS. I still have nine items under the Quick Actions menu, including "Copy Dropbox link," but only "Share..." and "Make online-only" work. I talked with an Apple senior advisor. After observing how the items under Quick Actions worked through a screen-sharing app, he said it was probably a Dropbox app bug. The same problem exists when the Macbook Pro is in Safe mode.

Hey @Chris P.23 & @BasicUser, thanks for letting me know more!

Have you tried uninstalling, and then re-installing the app since you first noticed that?

Can you also try to follow the steps I provided in this thread, and let me know if this helps?

I have not tried re-installing yet. I'm hesitant to do that as I don't want to have anything move or reset preferences. Does the uninstall/reinstall process screw anything up? Is there any risk in just running the installer again, or maybe wait for a newer version?

I have tried re-installing, even using sudo commands to clean everything out. It took time, but the problem remains. So, I'm waiting for a newer version.

Hey @Chris P.23, uninstalling the app simply removes the program from your device, but shouldn't mess with permissions or your content in any way.

Also @BasicUser, can you send me a screenshot of what it looks like on your end, in order for me to have a visual too?

The reply box doesn't allow me to attach a screenshot this time.

Would you mind sending us a screenshot through a shared link, @BasicUser?

https://www.dropbox.com/scl/fi/v9lt5xvju1kk5fjeb8ba7/Dropbox-Quick-Actions.png?rlkey=tr7w6n09xwnngc87vi25nf71p&st=t5w291hn&dl=0

https://www.dropbox.com/scl/fi/vcgdbohlru2tvdopvd2ny/Dropbox-Quick-Actions.mov?rlkey=gqu13xg4ktv8xfovlpqi3f2u3&st=k0akvqt8&dl=0

Thanks for that, @BasicUser.

Did you find the time to try what our specialist suggested on your ticket about the new user profile?

Not yet. I'll do that when I get time in a couple of weeks.

Feel free to take your time @BasicUser - just let us know of any updates.

Finally, I got time to create a new user on my MacBook and install Dropbox. Copy Dropbox link works! But my existing accouns still has the same problem. What else should I do?

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