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My ****** drive is full even though I've set my folder to be online-only

Probes

Agreed to the new Mac Folders and the sync tells me my ****** drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my ****** drive utility it says all space is taken and normally half my drive is clear. I cleared cache but no help. This is the second time a full sync like this has happened in 2 days.

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Probes

It appears to be ok. Thanks

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Walter

HI there @Probes - sorry to hear you're having issues with this.

Could you please clarify your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar?

A screenshot of where you're spotting the discrepancy would also help!

Probes

Dropbox version 212.3.5649

Mac OS version 15.1 (24B83)

Screenshot 2024-10-31 at 9.54.22 PM.png

Probes

Screenshot 2024-10-31 at 9.54.46 PM.png

Screenshot 2024-10-31 at 9.56.58 PM.png

Probes

Screenshot 2024-10-31 at 5.39.47 PM.png

Hannah

Hey @Probes, the setting you sent us in the preferences about the default sync state of the files refers to new files added to your Dropbox folder.

Can you please right-click the Dropbox folder itself and see if the "make online-only" option is clickable for you? If so, click it and let me know if anything happens.

If nothing happens, please right-click on the folder again and click on 'get info' to get a screenshot of that as well.

Also, please go to this page and make sure that the "online-only files on Mac" option is enabled.

Probes

make online-only is available and I clicked it but nothing happened. Get Info screenshots and others below. Page setting is correct.

Screenshot 2024-11-01 at 10.29.03 AM.png

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Probes

Just started to re-syc once again... once synced restarts sync

Screenshot 2024-11-01 at 10.33.49 AM.png

Probes

The first time it synced it lasted overnight and there were green checkmarks next to each folder cloud. I have not seen these since that first sync.

Megan

Hey @Probes, what is the progress of the app's syncing status at the moment?

Do you see any development? What about the icons that populate next to your synced content?

Probes

Says the sync is now up to date. No green checked icons.

Screenshot 2024-11-01 at 6.45.26 PM.png

Probes

I have been opening a few files and deleting files but I noticed my Activity monitor is not working. Just blank? Getting a little nervous about the new folders.

Screenshot 2024-11-01 at 7.29.52 PM.png

Walter

Are the files you were working on located in your Dropbox folder @Probes?

If yes, could you try rebooting your computer and/or quitting and relaunching the app?

Probes

Per recommendaation I deleted my Dropbox app, cleared trash and restarted. Then downloaded new app and finished sync. Attached is an image of my folders. When it first synced the old app it had green check marks which no longer appear. Is this how it should look? Thanks

Screenshot 2024-11-07 at 6.39.20 PM.png

Hannah

Hi again, @Probes!

Everything seems to be okay, I see there are cloud icons next to your files; do you see that your ****** drive space is freed up?

Probes

It appears to be ok. Thanks

Hannah

Happy to hear that, @Probes!

If you need anything else, please let us know.

Have a great day!