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My ebooks don't sync to my pocketbook Dropbox folder.

I used to be able to synchronise ebooks from dropbox on my phone to dropbox on my pocketbook.

Starting from yesterday is doesn't work anymore.

De pocketbook folder on my phone contains an ebook. But the folder on my pocketbook remains empty, after several times of synchronising.

I have tried logging of my dropbox account on my pocketbook and starting again. But nothing helps.

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Comments

Walter

Hey there @LotteR - sorry to hear you're having issues with this.

Could you please clarify the exact OS of your device and how exactly you were syncing your ebooks from your phone to the pocketbook in the first place?

Any additional information or screenshots you think might help, are more than welcome!

LotteR

Hi, im not sure what you mean with OS.

I used to download the ebook from my online librabry. Copy the book to the dropbox pocketbook folder in the apps folder.

On the pocketbook, i am also logged in to dropbox. And after synchronising the ebook is copied from omy dropbox folder to the dropbox folder in my pocketbook.

When i try this now, i can still copy the ebook to the dropbox pocketbookfolder. And the ebook.is visuable when opening dropbox on my laptop and on my.phone

I can still log in to dropbo on my poccketbook. But when i synchronise, no books appear on my pocketbook. As if the dropbox folder is empty

Nancy

Hey @LotteR, I believe Walter was referring to the OS version of your mobile device/phone.

Other than that, have you tried clearing the cache of your Dropbox mobile app and reinstalling it on the affected devices (phone and pocketbook)?

Rich

@LotteR wrote:
... the ebook.is visuable when opening dropbox on my laptop and on my.phone ... I can still log in to dropbo on my poccketbook. But when i synchronise, no books appear on my pocketbook.

If the files are appearing in your Dropbox account and within the Dropbox folders on your laptop and phone, then Dropbox is working correctly. The issue lies with the Pocketbook device. The Dropbox client on that device isn't created by Dropbox. It's created by Pocketbook.

You should reach out to Pocketbook for support with the device. They may need to update their app to maintain that connectivity, or perhaps they already have and you just need to update the device.