Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.
We had same problem. Here is solution
1. Log in to www.Dropbox.com using your web browser.2. Click on your name at the top right corner of the page.3. Click on "Settings".4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then, use the following link to install the latest stable version of the Dropbox desktop application:
https://www.dropbox.com/download
Hi there!
If the folder is not showing up, it would sound like you have a syncing issue on your computer.
Would you be able to try quitting Dropbox and starting the app up again?
Let me know if that works for you!
Hi,
Yeah, i've done that a couple of times and rebooted also. This is the same problem on 2 totally different computers also...
Thanks for writing back about this. As this is a specific syncing issue, I will email you directly and we can go from there.
Thanks!
I didn't hear from you yet. Could you write me directly please. Thanks..
I'm having the same issue. Not all folders are showing in the selective sync folder list so can't remove them from my computer without removing them from dropbox!
Resolved. I have 1000's of files in my dropbox and I think it just took a long time for the folder list to update in the selective sync settings. Wait for the "Loading folders..." message to disappear. It took about 10 mins for me.
I still didn't hear anything from Dropbox support.. Guys, can you reach out to be directly..
I'm having the exact same issue - some critical folders aren't showing up in the file list. I have done a reboot, clean install, etc, still not showing up. left it up all night to see if it would eventually get the folder list and appears it finally crashed. Dropbox loses significant value if it can't sync all my files. I know I have a ton of files but i'm not even 50% of my 2tb space allocation
*Update: After having played with this extensively with even some of their beta versions I'm convinced they have a cached roof folder list and for whatever reason mine isn't being updated anymore. System looks at that first and then looks for others. Hopefully it finds them all before timing out.
Very frustrating this isn't getting resolved - I've been dealing with it since mid 2015 - now one year later...
I'm having the same issue here. Anyone?
Have you given it plenty of time to download the full list?
I've found on my machine its easier to open the window and come back to it later!
That needs some optimisation asap. It's shameful an application like Dropbox taking centuries to create a simple list of files.
Hi there,
I have exactly the same problem with selective sync. I have in my dropbox about 25 folders but on another computer with the same account only one folder shows up in the list. It does not even display the loading folder message.
I sent an email to dropbox but they basically say that they have no time to reply to emails....
Jan
The solution was:
Experiencing the same issue, and just wanted to add that it is absolutely is ridiculous. As a paying customer, I shouldn't be forced to sit waiting forever for Dropbox to figure out that I have 7 folders in my Dropbox root, instead of 5. Days later, I STILL cannot sync the one folder I want.
Optimize it, or just give us the ability to write a .dropboxignore file already. Please.
Folders I create don't appear in selective sync. I have deleted desktop app reinstalled exactly the same. Dropbox https://dropbox.zendesk.com/requests/4309369I have uploaded screen shots no reply
I am having the same issues. I have dropbox setup on Windows 10, Windows 7, and Mac OSx and each computer has the same issue. I have left all 3 setup over night to sync and nothing has worked. Also restarted all software and computers. This has been an issue from the start.
Hello Dropbox??? I am having the same issue. I have left it open for days and my two folders are still not showing up in selective sync or dropbox.com All my other folders are syncing.
Guys guys guys and girls! i was having problems with syncing certain files, as it turned out it was because the file had a / in it, followed this and it is now syncing it all. lovely stuff.
If your Dropbox is showing as up to date then there are two pretty common reasons why this could be happening.
File name is too long: Windows can only handle (depending on your version) a maximum of 260 characters in any given file path, this includes the location of your Dropbox folder. Try renaming the file or a flatter folder structure to get your files to show up.
The file contains a character Windows doesn't recognise: Windows doesn't recognise certain characters in filennames. For example:
< (less than)
(greater than): (colon)" (double quote)| (vertical bar or pipe)? (question mark)* (asterisk christmas day life just got a wee bit easier.....
(greater than): (colon)" (double quote)| (vertical bar or pipe)? (question mark)* (asterisk
christmas day life just got a wee bit easier.....
Having the exact same issue. So far, I've tried installing/uninstalling in different machines and linking/unlinking, restarting etc...
Always the same problem. I'm pretty sure my user somehow is corrupted in their servers.
My belief is there is some form of an indexing file they store server side (i've deleted the one they create on my local machine) that isn't being updated correctly for one reason or another. Unfortunately when working with support they have you do the shotgun approach (try this and see if it did anything) versus fix the core problem until you're tired of trying things and give up getting an actual solution. Best I was able to get it to was a 5 minute wait using the prototype dropbox application.
What I don't get is how enterprise users with "unlimited storage" are managing this. We use dropbox business but we're a small 5 man team with < 2tb of storage. How do these business with 15+ TB handle it with tons of photos, etc?
what solved it for me.. was i had to wait 60 sec.. to see the 9GB folder.
NICE WORK DEV TEAM..60 sec of death waiting.. golf clap.
Hello, I am having the same issue. I have tried what is says online. How is this issue resolved?
Does google drive have these issues?
Yep I'm also having the same problem. The folder and the file names have no incompatible characters and are all quite short. Syncing between my other computer and the cloud no prob. Lots of space on my computer - the folders (about 50%) are just not showing up in my main folder... HELP!!!! (I even waited over night to see if it was just slow...)
One additional note for everyone, I have experienced repeatedly that if you update your selective sync and if you have added a new root folder from another device, even though you don't see the newly added folder because it takes so long to show up, if you hit "ok" - it WILL sync it to your device you just updated the selective sync on.
Obviously not a common situation to be in, but if you added a big meeting recording folder on a desktop and then were updating some selective sync folders on your laptop... well needless to say your laptop will soon tell you the drive is full and you have no idea why this is the first place to look. Not that I experienced this exact situation and spent hours tracking it down or anything...
Same for me. I wanted to add another folder to my laptop with limited HDD space, but no movement on the selected folders window. So I ended up uninstalling DB, restartingPC, reinstalling DB, and now I am still waiting for the folders to on selected sync to be read in. Its only been a 4 or 5 hours, and so far I have got zero folders showing. Hmmm. What to do?
@sj m.
If/when it finally works it's all at once - it's not couple at a time. So yea, I left mine on over night. The longest I have left it up though is about 6 hours, otherwise i gave up and did a reinstall attempt again. Irritating to say the least and support just had me running through hoops until I gave up.
Thanks. Ill try following your advice, be patient, and wait over night. Like you say, annoying when you are in a hurry, though.Thanks, again, Brian.
Everything used to work fine, no I won't show my folders even after hours over night.I can't figure out what changed. The only thing I can think of was upgrading to macOS Sierra.
I have this problem too. Still no fix other than waiting?
