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Storage space messages from Dropbox, but I'm only using 117 MB.

I only have the free "standard" account in Dropbox which is apparently 2Gb of storage. I only have 3 folders in my account at the moment amounting to around 117 Mb. However, I keep getting messages from Dropbox saying that I am out of storage, and I haven't been able to add any folder etc for some time.

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Accepted answers

HJL

I managed to delete the Backup files, and it seems to have fixed the problem. Thanks for your help and patience.

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Megan

Hey @HJL, let's jump right into this!

I'd love to have a visual of your plan page and what it reports in terms of your account's quota.

Also, do you see any folders in your backups page perhaps?

Keep us posted!

HJL

Hi Megan. I have tried to do screen shots of my page, but found it a bit difficult. However, here is what I have managed to get and it does show everything that is on the page, but in three separate shots. Not sure how to send them to you.

Megan

Hey @HJL!

Have you tried clicking our camera-like icon and attaching your files there?

If you're using a mobile device this might not be possible, and you'd want to try using a desktop instead.

HJL

Hopefully I have attached screenshots of the page you required to your first message.

Megan

Hi @HJL!

I've tried two different devices and networks, and it seems that I can't see any of your screenshots. If you check on your end, are you able to see them attached?

HJL

Hi Megan. They are screenshots and they are in the space where I replied to your first message. My other alternative to fix my problem is to completely delete EVERYTHING from my Dropbox account and start new. I have saved what I need to a USB stick and can put it back into the new Dropbox if I need to. However, my attempt in the past to delete Dropbox and then reload, resulted in the new one still having all my old files in it and still saying that I was out of space.

Rich

@HJL wrote:
They are screenshots and they are in the space where I replied to your first message.

The screenshot we need to see is from your Plan page, showing the usage on your account. It should look like this:

Space Usage.png

HJL

OK. I'll have a look, but I have never seen that particular page. If/when I find it, I'll send you a screenshot.

HJL

Here is the screenshot. It is showing that "Backup" is taking up all my space. I have never told it to do a backup. Is there someway to get rid of this backup?

reenshot "hopefully"

abuislam5

That sounds frustrating! It might be worth checking if there are any hidden files or backups taking up space. Sometimes, deleted files in the 'Deleted files' section can still count against your storage. Have you tried clearing those out?

Walter

Have you tried deleting your backups from the backups page directly @HJL?

HJL

I have gone into the "backup" area and done a delete, but it is still saying PC1 has 2.17gb on backup. Do I need to do something else?

HJL

I managed to delete the Backup files, and it seems to have fixed the problem. Thanks for your help and patience.