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We can no longer add comments on Dropbox Paper, why?

Yesterday on Dropbox Paper the facility to add comments on paper pages totally stopped working. This is very frustrating as we use paper pages for planning and lots of comments are no longer visible and can't add new comments to existing or new pages.

Tested with multiple computers, accounts and web browsers - comments have gone...

Any options to troubleshoot this or any support from Dropbox?

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Dropbox Paper

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Accepted answers

Jay

We're unable to view external links for images, could you copy and paste the image in your next reply?

Are you certain that the option for commenting hasn't been disabled for the team using these steps?

All comments

Jay

Hi @Rustle, thanks for bringing this to our attention.

We're not experiencing this behavior on our accounts. Could you attach a screenshot or screencast to illustrate what you're seeing?

Is this on any Paper document you're using? Are you using Dropbox team or personal accounts?

This will help me to assist further!

Rustle

Hi, I'm using Dropbox Advanced for teams & this issue is happening on all our team accounts and on all paper documents.

I'm unable to add a screenshot - can you also provide support for this?

Rustle

screenshot

Jay

We're unable to view external links for images, could you copy and paste the image in your next reply?

Are you certain that the option for commenting hasn't been disabled for the team using these steps?

Rustle

Hi Jay, thanks. Yes it had been turned off but I'm the only admin & I didn't do it!

Jay

No worries, I'm glad to hear you were able to resolve this matter.

It shouldn't be possible to enable this setting without having access to the admin console.

Theresa

Hi there @Rustle,

I’m thrilled to see that your comments are up and running again on Paper. 😁 My name is Theresa, and I'm a Community Manager here at Dropbox. I'm really curious about how you and your collaborators use comments within Paper. If you're open to sharing your experiences, I’d love to hear your insights! Your feedback could help us provide you with productivity tips or share valuable information with the Paper team 🙌