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There's no Dropbox icon on my Windows device, so I don't know if my photos have synced.

Hello,

I am a novice at dropbox so forgive my ignorance. My phone is set to upload photos automatically to my pc. It has worked great for a few years. But now I never see the Dropbox icon at the bottom right of the computer showing photos are transferred. Not sure when it happened or what happened. How do I get this working again? Under my phone settings for photos, transfer to MAC or PC, I have it set to Automatic. I have looked within my Dropbox on the pc, but don't see anything to get it to work. Any help would be appreciated. Not sure if I picked the correct board. TIA

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Nancy

Thanks for the screenshot, @NMDenise! When looking at the bottom right side of your computer (where your clock and date settings are located), I see there's a small Dropbox icon there (with a red notification on it). This is the icon of the Dropbox app that's necessary to make sure the app is actually syncing on your device.

Can you click on it and let me know what's its current syncing status?

If it says up to date, then your app should be working properly and all of your files should be showing in your File Explorer > Dropbox folder.

The other Dropbox icon you were referring to previously (the one in your task bar) takes you to the local Dropbox folder, but it doesn't open the Dropbox app and its absence doesn't mean the app's not syncing.

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Megan

Hi @NMDenise, let's jump right into this!

Do you connect your mobile with the computer using a cable, by any chance or not?

Would you mind clarifying the OS you're using, along with the app's version and syncing status at the moment? You can find the app's version by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi.

Keep me posted, and we'll take it from there!

NMDenise

Hi Megan,

I haven't tried with a cable because the photos were always automatically sent. My OS is Windows 10. Here is the problem the Dropbox icon is no longer showing on the task bar and is not in the hidden icons. I don't know when it disappeared. So there is no syncing now.

Nancy

Hey @NMDenise! If you go to the Start menu on your computer and then go to your Programs, do you see Dropbox in the list? What happens if you double click on the Dropbox app there? Can you see the icon again in your system tray after that?

NMDenise

Dropbox is on the Start menu but nothing happens when I double click on it and nothing shows up on the Task Bar. However when I click on Dropbox icon on my desktop it does take me to Dropbox.

Megan

Hey @NMDenise, would you mind following this link and perform a quick re-installation of the app?

Let me know how it goes!

NMDenise

Hi Megan,

That worked! I have a couple of questions though. I still don't see the icon on the task bar (did see it while it uploaded the photos), so is that when I will see it and do I have to click on Dropbox on the Start menu every time I want to upload photos? It used to always be on the Task Bar and would just automatically upload.

Also, I am wondering if you know how I can move photos from the Photos folder on the Start menu into Dropbox. I uploaded photos from my Canon camera the other day and I selected Photos and Dropbox, but they didn't go into Dropbox. I have looked and looked at how to move them out of Photos, but nothing has worked. The app has changed since I last used it a few years ago lol. Thanks for all your help.

NMDenise

Megan,

I have another question (sorry). When I try to attach photos from Dropbox to an email on my computer, I am finding that not all the photos are in Camera Uploads. This has been going on for quite awhile. If I start Dropbox, all the photos are in there as I mentioned earlier that your suggestion worked. But I just tried to compose an email and when I click on attach files from computer and then pick Dropbox from the list and click on camera uploads, not all the photos are there. When I do it on my phone, the photos are all there. Any ideas why this is happening?

Hannah

Hey @NMDenise, I hope it's okay for me to jump in as well!

Firstly, we need to make sure that the Dropbox icon stays in your task bar permanently, because that's an indication that the Dropbox app works correctly.

You mentioned that you see the notifications that the photos are syncing, but you don't see the actual Dropbox icon.

Is it possible that it's hidden? Can you click the arrow there, that shows your hidden icons, to see if it's there?

NMDenise

Hi Hannah,

The only time I say the Dropbox icon on the task bar is after I did the installation above and then clicked on Dropbox in the Start menu. My photos from my phone finally uploaded to my pc. However, now the Dropbox is NOT on the task bar and it is not in the hidden icons.

Hannah

Thanks for the update, Denise.

That's pretty strange, especially since you were able to see the notifications of the successful uploads.

Can you please send us a screenshot of your task bar icons?

NMDenise

Please remind how to take a screen shot because it never seems to work.

NMDenise

Well I got the print screen to work. But I don't know how to attach the image here from the clipboard?

NMDenise

I hope this is what you want.

Nancy

Can you click on it and let me know what's its current syncing status?

If it says up to date, then your app should be working properly and all of your files should be showing in your File Explorer > Dropbox folder.

NMDenise

Oh my gosh! I didn't even see it. It wasn't there earlier today but I totally missed it when I did the screenshot. So sorry. It does say it is up to date. We shall see if it stays there and continues to upload photos off my phone. Thank you.

NMDenise

Nancy,

Would you be able to answer this question for me as well?

Jay

Hi @NMDenise, the Photos folder on the Start menu is like the Dropbox folder, so it can be accessed in File Explorer.

You should be able to drag and drop the photos you want from within that folder into the Dropbox folder, and then they'll sync to the site.