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Online-only and available offline missing on Windows 10.

Hello,

I've spent nearly a half day trying to figure this issue out, to no avail. I;ve carefully read all posts on the Dropbox Community Forum. I've uninstalled, reinstalled the Dropbox App. i've rebooted my PC. I even uninstalled Google Drive app, just to make sure Dropbox was the only cloud app on my computer. But, still cannot get the "online-only" to appear in the Dropbox App when I right click the mouse. And ves, there are 7 other Dropbox selections available, but no online-only selection. I've even downloaded a newer beta version, but that still made no duiference. So presently I have version 204.4.5420 installed on my Windows 10 Lenovo laptop with 16 gig ram and 256 HD. I also have the "Default Browser Context Menu" set to the ON position in the dropbox.com settings menu. I cannot think of any other possibility as to why I cannot get the "ONLINE-ONLY" to show up in the context menu. And, of course, since this is my own Lenovo laptopm I am the only person who has Admin privileges. I'd certainly appreciate any assistance in this matter. i do consider mysrelf fairly tech savvy and am a software developer, but I can't think of anything else I failed to do.

Thank you,

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radical_exponent

Hi @skverskk,

One way this can happen is if you have "Dropbox system extension" toggled off in the settings view on dropbox.com

skverskk

Hi,

As mentioned in my post, File Extensions is set to the "On" position in my dropbox.com settings. I believe I've tried all sorts of different scenarios with no resolution. Looks like Dropbox is not going to work for me. I could use Selective Sync, but that's not really what I'm looking to achieve. Thank you for your reply.

Megan

Hey @skverskk, welcome to our Community!

One more thing that you might want to check is this post from our Community manager.

If this doesn't help the situation at all, let me know and we'll have a closer look into this.

Thanks!

skverskk

Hi Megan,

Thanks for the rcesponse. I've already tried the Registry Edit that the Community Manager alluded to in the post. In fact, that was one of the first things I tried. I'm pretty sure I've read multiple posts and suggestions throughout the Community Forum. I'm at the end of my line. Google Drive, presently, works for me. I initially un-installed it, thinking it might be clashing with Dropbox, but made no difference. So, I gave Dropbox it my best shot and it just doesn't seem to want to work in my environment. Thanks again for your response.

-Ken

Megan

Hey @skverskk, would you mind sending me a couple of screenshots of your Dropbox folder, and specifically what you see when right clicking on a file/folder there?

LynnDbx

Hi,

We on the engineering team have taken a closer look at your experience and have identified an issue that is preventing these menus from showing up for you. We're working on a solution now. Thank you for reporting this issue!

skverskk

Ok. Well that sounds promising. So, I assume there's going to be a quick solution, or more of a longer term solution? Well, in any event, thanks for jumping in. Hope yo hear more from you, soon. -Ken

LynnDbx

We believe we have resolved the issue. Could you try again and let us know if you see the "online-only" option now?

skverskk

Yep. Works now! And when I select on-line only, the green checkmark goes away and when I change it back to "off-line", the green checkmark re-appears, as expected. Thanks for the quick turn around.

--Ken

pastormike91710

Hi Lynn,

I am experiencing the same issue as the original poster, but all the context menu for Dropbox files has disappeared. I have tried the same steps, as well. I do use OneDrive with our work 365 subscription, and in the RegEditor, I see multiple entries. I've renamed them all, but some still show up as primary. How can I move the Dropbox ones to primary or is there another issue I should be looking for? I, too, have been reading all the posts. This only happened since the last update, I believe. Thank you in advance for any advice you might provide.