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Right hand side column is being cut off for a Dropbox file on my device.

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I have a file on my computer with three columns that was always visible in my dropbox completely. Now the right hand column is being cut off in the Dropbox version only. I have not changed any of my settings.

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Megan

Hey @Stevenginz, I hope you're doing well!

Would you mind clarifying if you're using our website or desktop app to preview your file?

What file type are we talking about, and do you happen to have a screenshot, in order for me to have a visual?

Let me know more!

Stevenginz

Hello, how do I determine the correct answer to your first question? Dropbox is listed in my applications on my Mac and that is what I click to enter it. I can send you a screenshot because it is protected information for right margin is completely gone when I look at it remotely, this is a change over the last few months

Megan

Hey @Stevenginz, what file type does this happen to?

Is it all of your content, or some of them? If you try to preview the content online, do you see the same thing?

Stevenginz

I see the entire document on my desktop however, when I view it and dropbox the right side is cut off and nothing has changed since the time that I did not have this problem

Walter

Have you tried clearing your browser's cache or using another browser perhaps @Stevenginz?

Stevenginz

Thanks how do I clear the cache? On my MAC?

Walter

So, you're using the desktop app on your Mac to preview the file and not a web browser like Safari or Chrome @Stevenginz? Could you maybe send us a screenshot of how the file looks like on your end so that we can have a visual too?

Stevenginz

Please read my questions and answers to Meagen before you came on shift

Hannah

Hey @Stevenginz, try to close the Dropbox application on your computer and let us know if the issue persists with the app closed.

Stevenginz

aha the 3rd person at dropbox....

I followed the link and dont see anything at the top to close on my mac, also how to clear cache

Hannah

If you're using the Dropbox desktop app, Steven, you should be able to see a small Dropbox icon in your menu bar, can you check once again and let me know if you can see it?

Stevenginz

view group actin search are the items up top

no menu bar

Nancy

@Stevenginz, to clarify, are you looking at the top-right corner of your screen, where your clock settings should be showing, too?

You can also double check how the Dropbox icon should be showing in your menu bar here.

Stevenginz

3 column table done in word and password protected
Used to see 3 columns now see 2
Created on desktop MAC
3rd/ right column cut out when yponing dropbox on my iphone

Jay

Hi @Stevenginz, could you attach a screenshot while hiding all the personal information, in order to understand what you're experiencing?

Stevenginz

sorry can't do that, but it won't add anything new, right sided 3rd column is gone remotely

Walter

I'm afraid the issue is still not clear to us without a screenshot @Stevenginz

If you can't add one here, may we reach out via email to have a further look internally?

Stevenginz

It’s a password-protected file, but I cannot share. I’m not sure how that would help to understand the fact that the right hand column is cut off on my iPhone and it is present on my desktop. It’s a simple as that will show information on the right is missing on my iPhone.

BenDBX

Hi @Stevenginz,

Without more information such as file type and a screenshot, we don't have enough information to assist you further. At this point, it's best that we reach out via email to gather more information. Would you mind if we sent an email do the address you used to sign up for the Community?

Thanks,

Ben

Stevenginz

Thanks I was hoping for that after my initial contact. It’s a word document and if there’s nothing you can do to help without seeing the document then I guess I’ll just have to retype it. Thank you.

Nancy

@Stevenginz, keep in mind that you can hide the contents of the document that you don’t want us to see via screenshot (we didn’t ask for the actual document).

Even via ticket, we’ll need a visual (screenshot) to see the exact issue you're having and troubleshoot further.

Let me know if that’s alright and we can proceed with your email/ticket.

Stevenginz

not sure how to hide it and show it

we can e mail

make any questions clear for a MAC novice

Walter

Thanks for the cooperation @Stevenginz

I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there.