Child Item

The desktop app isn't compatible on Mac Sonoma 14.5?

Hi,

I upgraded to Sonoma 14.5 and then the icon disappeared from the upper list and it says "the system doesn't support Dropbox". I tried to download the App., but it doesn´t work. Strangely enough it worked with Sonoma 14.4 (!).

Can you pls help?

Thanks!

Find more posts tagged with

Setting Up the Apps

Desktop

Install

Mac

Spam

Insightful

Accepted answers

Kristian5

Hi,

Thanks for the swift reply. Actually now it told me that it was too many computers (>3). Maybe that was also the problem yesterday, but the error message was different.

So it seems to be explained and solved!

Best wishes,

Kristian

All comments

Jay

Hi @Kristian5, thanks for bringing this to our attention.

Could you attach a screenshot showing this error you mentioned?

This will help me to assist further!

Kristian5

Hi,

Thanks for the swift reply. Actually now it told me that it was too many computers (>3). Maybe that was also the problem yesterday, but the error message was different.

So it seems to be explained and solved!

Best wishes,

Kristian

Jay

No worries, glad to hear you were able to resolve the issue!

galtieroussel36

Hello everyone,

I am trying to find a solution for my newly installed Sonoma 14.5 on my new M3 Macbook air. everything went smooth before when I was on Catalina, when I initiated my new Mac on Sonoma and tried to install Dropbox it's turning and turning to start and it never starts. I have the desktop app on two other computers. Can anyone help? I tried being patient at first, deleting and endlessly reinstalling the app to no avail. I'm sure there must be some bright ideas to get this going? Is it Apple? It's always appel. Thanks for any suggestion and help you can provide.

Cristina

Megan

Hey @galtieroussel36, thanks for posting here today!

Have you tried installing the app using our offline installer that can be found here?

If not, give it a go and let me know how it goes.

Waiting for your updates!

galtieroussel36

Hi Megan,

thanks so much for your swift reply and for providing the link. I tried to download twice and still does not work, it just won't start. It's written Démarrer... and turning and turning !

Thanks for any other bright idea you might have, you guys are great !

Cristina

Megan

Hey @galtieroussel36, have you also tried the offline installer that can be found here?

galtieroussel36

Hi Megan, thanks so much for your swift reply. I have downloaded and still not working. Any other helpful tips?

thanks for your help and time,

Cristina

Nancy

Hi from me as well, Cristina! Do you mind sending over a screenshot of what you see exactly on your end? I’d like to have a visual and go from there.

Here’s how you can post it on the forum:

galtieroussel36

Capture d’écran 2024-09-13 à 11.11.50.png

Hi Nancy, here's a screenshot of what's going on. Let me know if you need other information.

I do hope I will be able to reuse it on my new computer. Thank you again!

Cristina

Walter

Thanks for the screenshot @galtieroussel36 - much appreciated.

May I ask if you've granted Dropbox full disk access as outlined here?

galtieroussel36

Hi Walter, yes, I have granted access to Dropbox in my security and confidetiality line. Any other ideas? It's still not working. Thanks for your help.

Cristina

Walter

Thanks for clarifying that for me, Cristina.

Do you happen to be running any security software on your computer that might be causing issues, such as antivirus, firewalls or VPN/proxy settings perhaps?

Also, if you're on the Basic plan, have you ensured that you're not hitting your device limit?

galtieroussel36

Hi Walter, thanks for your swift reply. None of that on my Mac. And I have dissociated the other two computers, to make sure that it will work. It doesn't. It's frustrating, I have been using Dropbox these past years and it really changed the way I am working. If you have other ideas, I'd be happy to try them.

Thanks again,

Cristina

Walter

Thanks for the additional information, Cristina.

In that case, may we reach out via email to have a further look internally at this point?

galtieroussel36

Thank you so much Walter. Sure, any solution would be great. Thanks again for your help.

Cristina

Walter

Sure thing, Cristina. You've got :envelope: