Actually I do not quite understand about that Shared folder. I am currently the only user of the account, would it matter if I'm sharing the folder? I noticed a few directories which I have previously deleted is showing up in the Shared folders as "You haven't joined this folder", when I click on the these folders it will show "Joining this folder" and recreate back this empty folder. I'm confused.

By the way, being as an admin, things should be more straight forward instead of having to check this and that just to find out that some files/folders are hidden from normal view taking up spaces.

huffie

Hi @Hannah , any further advise on how to resolve the "hidden files" that are taking up space?

Megan

Hey @huffie, I'd like to have a closer look into this internally.

Is it okay if I create a ticket on my end for you?

huffie

Hi @Megan , yes please. Thank you

Hannah

Hey @huffie, I just emailed you, so we'll continue investigating internally.

Thanks!