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"You need permission to perform this action" each time I'm creating a folder.

I have searched through the forum for a solution but have yet to find one. I am using the desktop and trying to create a folder and keep getting the error, "destination folder access denied" "you need permission to perform this action". I have unchecked "read only" in the properties and it re-checks "read only" as soon as I go back to try to create a folder. I am the owner, administrator etc of this computer and I pay for a drop box plan. I recently got a new computer and have had this issue ever since! I should not have to log into dropbox online every time I want to create a folder. I am running windows 11. I have ensured that I have the proper permissions checked. I do not know what else I can do at this point. Please help, as this is affecting my day to day business.

Screenshot 2024-07-08 122615.png

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Megan

Hey @Laha041, thanks for posting here today!

Are you trying to create a folder in your personal folder, or in the team space for your account?

I'm asking because in order to add folders into a team folder, you'd need to add them from the Dropbox site or the admin console directly.

I hope this clarifies!

Wiskers

Hi Megan - I'm having the same issue.

Previously, I had been able to create new folders directly within the desktop Dropbox application.

Hannah

Hey @Wiskers, do you also have a Dropbox team account?

And can you clarify if you're referring to creating a folder in the team member folder or in the team space?

Wiskers

Hi Hannah,

Yes - I'm creating a team folder in the team space (what I would call a 'top-level' folder). Previously, I could just create a new folder in Windows Explorer in the Dropbox section but I'm now told I need permission to perform this action.

Hannah

I see, @Wiskers, thanks for the update.

We appreciate your feedback on this.

At this time, you can only create top-level folders through our website, like Megan mentioned above.

But I'll happily pass your comments along to our team.

TemiU

Hello. We are having the same issue, and it is causing great difficulty. Please revert back to the old system of being able to create new folders in the team space via the desktop app as soon as possible.

cmj212

Hi guys,

This is completely unworkable -- we have a team of 7 people and a synology server synced to dropbox on the back end, syncing both ways. We need to be able to create top level folders from desktop of each employee and also back it up to our server and vice-versa. Please get this reverted ASAP, I just spent an hour on the phone with IT trying to figure out why this was not working..

A related piece of feedback: Having to go to the website to do secure file requests is also already prompting us to not use dropbox for such matters at all, because it is highly impractical. Nobody ever logs into the website, it's much more clunky than the desktop option.

Thanks,
Chris

NickC206

This change to the folder creation has made the product much more cumbersome to use. Asking people to change the way they make and create folders after many years of creating them using Windows file explorer is bad idea. Please figure out how to go back to the old way of folder creation.

ListenToYourUsers

Hi, Hannah. 25+ year software developer here. There's an adage in development that is "Just because you can, doesn't mean you should". Requiring users to log into the website just to add a folder is cumbersome, a waste of time, and is NOT necessary. This requirement falls under that adage.

If Dropbox is seeing complaints on this forum, that means there are MANY more people frustrated that you're not hearing from. They're just not taking the time to create a forum profile.

If your company wants to keep customers in a highly competitive market like this one, I would suggest making your software as easy to use as reasonably and securely as possible. In a market where OneDrive is constantly in everyone's face on Windows, Dropbox should probably find a way to mitigate that element, and not give users a desire to switch to OneDrive (or other competing products).

Listen to me, don't listen to me, either way is fine. But OneDrive doesn't make me jump through these hoops when I use it in my 9-5, and now I'm mulling the possibility of saving a lot of money by switching.

FizzTX

Bump - all of the above - especially ListenToYourUsers. I have a Teams account and for "reasons" I use DropBox right now. I haven't shopped in several years, but I'm now looking. Unless you can CLEARLY explain a security or other logic for this functionality change I'm out.

peterlanbri

This change was just pushed to my dropbox account, and it's already an absolute disaster for our workflow. Does anyone responsible for the software at Dropbox actually use Dropbox? This needs to revert back to simply creating a new folder from a right-click within Explorer, as it has always functioned.