How do I view excel files in my dropbox that were created on a Windows 10 PC on my new Windows 11 PC and vice versa? Here is the error message when trying to access an excel doc created on my Windows 11 and trying to read on Window 10 PC.
Hi there @Big Maho - sorry to hear about this.
Are the files you're trying to open available offline on your computer or online-only perhaps?
Also, the file path shown in your screenshot is quite long. Have you tried moving those files to another location or renaming them to shorten their file paths?
Let me know more and we'll take it from there.
Hi Walter,
The files only live in the dropbox account. I have the ability to save them locally but my wife and I share files using the single dropbox account for our business.
I have tried to shorten the names but still do not have success opening them. When you refer to another location, are you referring to another location inside my dropbox account?
Regards,
Dave/Big Maho
Hey @Big Maho, that's exactly what Walter means; can you move one of those files to a location that's higher in your folder hierarchy, for example your main/root Dropbox folder or another top-level folder and let us know if you can open it then?
Hmmm. Thank you for all the feedback. It seems that I can get to files if they are higher in the hierarchy. I'm still have difficulty if I create a new folder and my wife's older OS is not able to see the new folder. Urgh... Is moving folders into a higher level the only solution here?
By the way, I just tried moving a folder from four levels deep to one level deep and my wife is not able to see the folder. I'm still mystified.
And just tried moving the folder to just under the main/root folder and my wife is not able to see it. (head scratch...)
@Big Maho, sorry for jumping in. Can your wife see the updates you made on her Dropbox account online?
No. When we both had the same OS, we had no issues. I got a new computer with updated OS and the issues started where we could not see each other additions or updates in files inside the shared dropbox. ;-(
Hi again, @Big Maho!
If your updates do not show up in the account online either, it means they're not synced on your end (from the computer they were made on).
What's the sync status and version of the Dropbox app on that computer, when you hover over the Dropbox icon in the system tray?
Hi Hannah,
I do not see the sync status but the version on both machines shows 204.4.5420. Any suggestions on how to view the sync status?
By the way, I went into the preferences for Dropbox and reviewed the Selective sync. All the folders I want to sync are checked on both computers (both computers are logged in to the same account with the same credentials - is that an issues?)
Thanks for getting back to me, @Big Maho.
To see the sync status, all you need to do is hover your mouse over the Dropbox icon at the bottom right of your screen, then one you clicked to find the preferences.
Sorry for the delay. Still working on this when I have time. I assume that all the files I want both of us to view should be online only if I want us both to see them, yes?
Hi Nancy,
Sorry for the delay. My wife is not able to see any folder I currently create and vice versa. I have confirmed we have the same update, both are logged into the same Dropbox account. We simply have differ OS. Mine is newer and hers is one generation older. Not sure if OS need to match.
It feels like there is some other 'Preference' that I am missing to allow us to see all the folders in the one account that we share. Thoughts?
Also, no idea if this is material but I have copied the properties - general display when I right click on the app from each computer. Does this give any insights?
Dave's PC - Window 11 Home
Location path: C:\Users\david\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar
So's PC - Windows 10 Home
Hi again, @Big Maho! The online-only feature is generally used to save hard drive space on your device, so it’s not related to whether the files sync or not to your web account (meaning, even if they’re not set as online-only, they should still sync to your web account).
Now, to make sure I got it right, after creating new folders on your Dropbox account on your computer, you can see them after that on www.dropbox.com. Correct?
If yes, can you have your wife also check her own computer and make sure her Dropbox app’s running? Cause the issue may be there instead.
What’s the syncing status and app version she sees on her end?
Thanks for your response. Here are my inline answers:
Now, to make sure I got it right, after creating new folders on your Dropbox account on your computer, you can see them after that on www.dropbox.com. Correct? Yes. Correct. Interesting. I just tried to view all the files on both machines using the domain vs. the app on our computers and I can see all files on both machines!! Not sure what the issue is with the app but we can work with the domain access moving forward.
Any issues using the domain access on our PC's vs using the app that does not seem to let us see each others files?
Hey @Big Maho, let me also jump in here!
When you say "domain access" I'm guessing you're referring to our website, right? If not, feel free to clarify.
Yes. Rather than using the app on our PC, I reviewed the files via dropbox.com
Hey @Big Maho - thanks for clarifying that for us.
When it comes to the issue at hand now, could you send us a couple of screenshots so that we make sure we're on the same page?
Specifically, I'd need one from your computer and one from your wife's computer to see exactly where you're both looking at.
Another thing you could do is ensure that the app on both computers are 'up to date' and not still syncing.
In any case, please keep us posted.
