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Windows 11 "Couldn't start Dropbox" error.

Dropbox has stopped working on my Windows 11 PC and as I have gone back to Basic I cannot of course speak to anyone to resolve this other than this community. I am prompted to send an error report to Dropbaox support but cannot find anyone to send it to which is a little frustrating, any clues for me out there please?

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Megan

Hey @durham1, can you also try an advanced re-install using these steps?

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Mark

Have you checked what the text file says?

durham1

bn.BUILD_KEY: Dropbox bn.VERSION: 200.4.7134 bn.constants.WINDOWS_SHELL_EXT_VERSION: 72 bn.is_frozen: True machine_id: 0a864505-4310-478a-aa55-b4d88c60d967 pid: 15740 cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.639.1' real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.639.1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Durham\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Durham\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\Durham\\Dropbox' real_path='C:\\Users\\Durham\\Dropbox' mode=0o40555 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\200.4.7134\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\200.4.7134\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Durham\AppData\Local\Temp TEMP: C:\Users\Durham\AppData\Local\Temp tempdir: 'C:\\Users\\Durham\\AppData\\Local\\Temp' real_path='C:\\Users\\Durham\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8230, in main_startup File "desktop/dropbox/client/main.py", line 2866, in initialize File "desktop/dropbox/client/main.py", line 1740, in save_or_restore_installer_tag File "desktop/dropbox/client/configuration/context_aware_config_dict.py", line 43, in __setitem__ File "desktop/dropbox/gui.py", line 131, in _trace_warn_if_called_on_main_thread File "desktop/dropbox/client/config.py", line 325, in __setitem__ File "desktop/dropbox/client/config.py", line 107, in __setitem__ File "desktop/dropbox/sqlite3_helpers.py", line 339, in execute File "desktop/dropbox/sqlite3_helpers.py", line 280, in _raise_better_operational_exception File "desktop/pip/six/six-cpython-38/lib\six.py", line 696, in reraise File "desktop/dropbox/sqlite3_helpers.py", line 310, in execute sqlite3.OperationalError: attempt to write a readonly database

Megan

Hey @durham1, I'd be happy to help!

Would you mind trying these steps mentioned in a previous thread, in order to hopefully resolve this?

If the above steps don’t resolve your issue, let me know and we'll take it from there!

durham1

Same result I'm afraid after commands entered as instructed

Megan

Hey @durham1, can you also try an advanced re-install using these steps?

durham1

That fixed it thank you!

Megan

Amazing news @durham1!

If you need something else, please give me a shout! 😎