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"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone

Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. I have one my phone signed into Dropbox and I only noticed this today.

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Rich

@Redhotpaddy wrote:
... I keep getting the error Account Limit Reached for Dropbox.

Can you provide a screenshot of the error message?

Redhotpaddy

I would be I can't seem to find the attachment option for a screenshot

Nancy

Hey @Redhotpaddy! You should be seeing the button below, before posting your reply on the forum:

If you’re using a mobile device to access the forum, the option may not be available. If it isn’t, can you give this a go from a computer instead?

Redhotpaddy

This is what comes up on my phone when I try and click on the file I have saved to my home screen. Previously it would bring directly to the file but now it gives this message. I have no other devices attached to this dropbox account, I've cleared the cache. I'm just not sure how I can fix it. It is an Excel file I am trying to open from my home screen. When I go into it by opening dropbox I can access the file but I can't alter it.

Mark

You need to remove a device from your account as it says. It is very likely your phone is now linked twice.

You do that via https://www.dropbox.com/account/security under devices.

Rich

@Redhotpaddy wrote:
This is what comes up on my phone when I try and click on the file I have saved to my home screen.

That's not the typical "too many devices" message, and it seems to imply that you're signed in to a different Dropbox account on the device or within Excel, compared to the account that you're using to open the file.

I would try to find every location on the device where you've signed in or linked to your Dropbox account and sign out, they try again, signing back in to the correct account. Possibly something within Excel.

Redhotpaddy

Cheers, yea but it was working fine up to a few days ago. It's strange. Not Dropbox stopped working with Excel?

Mark

@Redhotpaddy wrote:
Cheers, yea but it was working fine up to a few days ago. It's strange. Not Dropbox stopped working with Excel?

No, Dropbox does still work with Excel.

Redhotpaddy

Ok I really don't know what is going on all I can do is view my files on Dropbox and can't alter them.

Redhotpaddy

I can't seem to contact Dropbox to fix this issue. I've tried everything and still I can't alter any files I have on Dropbox. What else can I do?

Redhotpaddy

I'm only 68% full.

Nancy

Hi again, @Redhotpaddy! I just wanted to double check; did you follow Rich’s suggestion here and made sure you’re signed into the same accounts on both Dropbox and Microsoft Excel on your phone?

The error you’re getting implies indeed that you could be logged in to another account, so I’d like us to rule that out before troubleshooting further.

Redhotpaddy

How do I check that? I'm logged in with the same email yes.

Redhotpaddy

It only seems to be excel that is having the issue word seems to be working fine.

Megan

Do you notice this when using this particular Excel file, or others too @Redhotpaddy?

If you try to open the file using our website, are you able to do so?

Redhotpaddy

It's with all excel file and only seems to happen on the app on my phone. When I use my PC it's fine

Megan

Would you mind clarifying your device's OS, along with the version of the Dropbox app that you have installed there @Redhotpaddy?

Also, what is your Dropbox subscription at the moment?

Redhotpaddy

I'm using an Android and the version of Dropbox is 378.2.6

Megan

Hey @Redhotpaddy, can you try -if you haven't already- uninstall and then re-install Office 365 to check if that makes any difference?

Redhotpaddy

So all I can do is disable the Excel App deleting it on my phone is not possible unfortunately.

Walter

In that case, have you tried clearing the app's cache and trying again @Redhotpaddy

If you did and this persists, you might need to reach out to Microsoft directly for further assistance as the error comes from their app, not Dropbox.

Redhotpaddy

So I contacted Microsoft and they informed me it was an issue with the new Dropbox Update. I manged to uninstall the Excel App and reinstalled it and it seems to work now. I did notice when opening Excel and going to open a file Dropbox had disappeared and only OneDrive was showing. After the uninstall and reinstalling the Exel App Dropbox popped up again.

Redhotpaddy

So what i say when I clicked on open on the Excel App I saw the following:

Recent
Shared with me
OneDrive - Personal
This Device
Browse
Add a place

After reinstalling Excel I got the same but with the additiong of Dropbox:

Recent
Shared with me
OneDrive - Personal

Dropbox
This Device
Browse
Add a place