Child Item

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.

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Comments

Hannah

Thanks for bringing this to our attention, @Barnsey.

Are you having this issue only with Excel files or other Office files as well?

Can you send me a screenshot of what you see when you try to open an Excel file from the Dropbox mobile app?

Thanks in advance.

JensN79

I see same issue. I use this daily and 2-3 days ago excel app won't connect to dropbox longer. Word app an PowerPoint app still works. Every time I try to open a excel file located in Dropbox the app wants me to login to Dropbox but it never works. The Dropbox folder is also no longer a file location in the app when pressing open. When manually trying to add Dropbox as location same issue occurs. In Word app Dropbox can be found as a file location when pressing open. So the issue is clearly in Excel app.

Nancy

@JensN79, can you send me a screenshot of what you see on your end? I’d also like to know the OS version of the device you’re having trouble with.

Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that you’re not on a free Basic account with more than 3 devices linked. If you are, please skip this step.

basvanherel

Samen problem here, when working on an Android device and willing to open a Excel file from Dropbox its stuck in a login-loop.
When we open Excel first and browse in Dropbox, the problem does not occur.

Word works fine.

Please help

Nancy

@basvanherel, can you clarify the OS version of Android you’re using, as well as the Dropbox app version?

Have you cleared the cache of both the Dropbox and Excel app, and reinstalled them?

kdig

I have exactly the same problem. Have cleared cache etc. On v13 of Android.

Thanks

Jay

HI @kdig, if you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

Howard L.6

Same issue with Excel. Android 14. Happens even when Dropbox app is already open. Had to re-sign in even to respond to this post. Also, workbooks only open as read-only - have to save a copy every time I want to edit file. Descriptions posted here all seem to articulate the issue adequately without additional screenshot, etc. Please fix.

CPR31

Same here. Word is fine, only Excel has the problem.

Hannah

Hey @Howard L.6 and @CPR31, sorry to hear that you're having this issue.

Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?

Dan83

Same issue with the EXCEL in dropbox and Andriod14 for a while now. Already cleared the cache, nothing resolved.

Jay

Hi @Dan83, could you try deleting the Excel app, rebooting the device, and reinstalling it to see if this helps?

CPR31

Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.

CPR31

Yes.
Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
Does anyone know if it is a dropbox problem or an Excel problem.?

CPR31

Uninstalled/reinstalled Excel. Same result.

Jay

Hi @CPR31, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

CPR31

I'm not sure what that means. If it means email me to investigate further, then yes.

Megan

Hey @CPR31, I just sent you an email!

I'll see you there!

Petrykora1

I have similar problem.
Scince the first use I can see excel files but I can't edit them. When I try to connect Dropbox with excel app I have this communicate "Access Blocked: The request that Dropbox is sending is against Google's policies"

Walter

Hey there @Petrykora1 - sorry to hear about this.

Can you please let us know your device's exact OS version, and the version of the Dropbox mobile app you're using?

If you could also send us a screenshot of the error you're getting, I'd appreciate it.

Thanks!

elsahhar666

Hi guys, i was able to solve this stupid problem by opening excel app > open other workbooks >Add a place > Dropbox
Hope this helps

mikhufano

I've been doing this plenty of times already but it doesn't help.

Hannah

Hey @mikhufano, can you try the following steps and let me know if they help?

1) Clear the cache on your Dropbox app. To do so:

Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
Tap the gear icon labeled "Settings" at the bottom of the menu list
Scroll to “Privacy” & select “Clear cache"

2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account

mike625114

The problem is in Excel. Open Excel mobile app. In settings, go to connected services. Add a service and select DropBox. Log in using your DropBox user name and password. This will connect your Excel to your DropBox account. They you should be able to open excel files from DropBox.

TC32

Had similar issue for months. Dropbox links to Word ok but not Excel. Issue in on tablet and phone. I did find Dropbox Beta will link with Excel, but these are different file copies to normal Dropbox folders.

Hannah

Hey @TC32, sorry to see that you're having this issue.

Can you please clarify what you mean by "different file copies to normal Dropbox folders"?

ashleeysf

Hi dropbox,

so what is the solution to this issue? here is the screenshot after clicking open with excel.

i tried resetting the microsoft 365 app, cleared the cache and removed all other linked devices but none of them worked.

rual

Hi Dropbox support, I have cleared the cache, uninstalled the app but still have the same issue. Is there a solution to this proble?

Megan

Hey @rual, let's jump right into this!

Would you mind clarifying your OS, along with the version of the Dropbox app that you're using on your end?

When did this start happening, and is the behavior the same one as the OP mentioned?

Let me know more, and we'll take it from there!

Dbell654

I'm having the same issue. Adding Dropbox doesn't work. Signing out, clearing cache, deleting all apps makes no difference. How can this be fixed?

Running android 15