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"Upload couldn't be completed" error when uploading a .mov 46 GB file from the iOS app

i recorded a podcast on my iphone but when i try to upload it on the dropbox app so i have it on my pc to edit, i keep getting the same error saying the upload couldn't be completed and that the file may have been deleted.

any help would be greatly appreciated!

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Mark

Are you keeping Dropbox open?

If not you may find it easier to connect the phone to the computer and let Dropbox sync that way.

Thibault26

yes i am, and when i connect my phone to my pc via USB it doesn't show up in my files.

Hannah

Hey @Thibault26, are you able to open and play the video file on your phone as normal?

Thibault26

Yes, works completely fine.

kind regards

Hannah

Thanks, @Thibault26.

I see you mentioned that when you connect your phone to your PC, the video doesn't show up in your files; do you mean your Dropbox files?

Or does it seem like the file is not stored on your phone, when you connect the device to the PC?

If it shows up as stored on your phone, are you able to copy it to your PC?

Thibault26

no it seems like the file is not stored on my phone

Hannah

I see. If there's a way to locate the file through your PC, it would definitely be preferable to upload it to your Dropbox through the Dropbox desktop app, actually.

The desktop app can handle files and folders of any size or number and is the preferred method of uploading files.

If you do not have Dropbox installed on your computer, you can read more and find a link to download the application here.

andresXXX

I am having the same issue. I am going to upload documents via the mobile device, but the videos are not being uploaded and Dropbox is giving me the "cannot upload videos may have been deleted error." I have no problem opening the video in Apply Photos. I have provided Dropbox access to the photos as well. But, the mobile app is consistently mal-funcitoning.

I want to get my files from my phone onto my computer, but I do not know a good solution to do that any other way. I am hoping that dropbox can push a fix to the mobile app since it doesn't work correctly.

Nancy

Hey @andresXXX. Can you clarify how much free space your mobile app currently has?

Also, are you trying to manually upload those videos to Dropbox or via camera uploads?