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Link in PDF to a Dropbox Folder Not Working

In Microsoft Word, I pasted a link to a Dropbox Folder. Holding Ctrl key + left clicking on this link opens the folder in my wed browser.

I copied this link and pasted onto an email. Left clicking on this link in the email opens the folder in my wed browser.

I printed this Word document to a PDF file. Left clicking on the link in the PDF file opens an error message in my web browser. It was "Error (500)" first. Then, it is now "That didn't work for some reason." I can still open the link in the Word and the email before and after I get these error message.

What could be the cause of this problem?

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Walter

Hi there @Nakamoo - sorry to hear you're having issues with this.

When you say you pasted a link to a Dropbox folder, can you confirm that you're referring to a shared link?

Does the issue persist on another browser or after clearing your browser's cache?

Any additional information is more than welcome!

Nakamoo

Hi Walter,

Thank you for your reply.

I copied the link by right-clicking the folder and select "Copy Dropbox Link."

I cleared the browser cache and testes links in (2) PDF files with Firefox and Microsoft Edge. The results are as follows:

A link to a folder directly under the Dropbox folder - Working.

Another link to another folder under a subfolder - Not Working.

Hope this gives you a little mote clue of what is causing this issue.

Walter

Are you the owner of these folders @Nakamoo?

What is the exact error you're getting with the nested sub-folder by the way? Could you send us a screenshot?

Also, did you try the links from a logged-in state or were you logged off from your Dropbox account?

Nakamoo

Hi Walter,

I am the owner of these folders.

Screenshots below are two of four error messages I got so far. Other than these messages, I also got Error (500) and another short message saying something about url at the upper left corner of my browser with no picture. I forgot the exact sentence though.

Screenshot 2024-05-06 153047.png Screenshot 2024-05-06 151530.png

Walter

And do you get the same errors only when clicking on the links in your PDF files or even when copying and pasting the links into a web browser @Nakamoo ?

Nakamoo

Hi Walter,

It seems this issue is with the PDF printing of Word, and it has nothing to do with Dropbox.

As I look at both links (PDF and Word Document) closely, I realized that the link in the PDF is cut off at the change of line.

I suppose I have to move to Microsoft community to ask for the solution.

Thank you for your time!