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Why is my quota shows as 2 GB when I have 10 GB in total?

Why am I getting a message that I'm out of storage space when I'm not? I'm using 6.6gb, but when I go to my account in the lower left it says I'm on a 2gb account. However, if I look in the upper right, it says I'm using 6.6gb of 10gb. I thought I have a 10gb account so not sure why I'm getting these messages about storage space?

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Jay

Hi @chadknudson, thanks for bringing this to our attention.

Could you attach a screenshot showing this message that you're seeing?

This will help me to assist further!

chadknudson

out of storage email.png

Jay

Thanks for the images. It doesn't state that your account is over quota, only that it is close to the limit. It's possible that you might have a shared folder that grew too large at one point, or new files were added.

Provided that you're under quota according to this page, you don't need to make any changes.

chadknudson

No I was never over, but I saw somewhere else that me available space is 2gb, but then elsewhere it shows 10gb. What is the correct amount?

Jay

The correct quota would be visible on the plan page on your account.

carlitobklyn

I'm having the same issue. I got an email warning me that my files were going to stop syncing. I click the link and I see this:

https://www.dropbox.com/low-space

But I was given extra space from referring people way back when dropbox was launched, so when I log in, I see I have room to spare.

Megan

Hey @carlitobklyn, happy April 1st, let's jump right into this!

Can you check the referral status shown here, and let me know what it reports?

Keep me posted, and we'll take it from there!

carlitobklyn

The link you provided doesn't work for me. There's no URL.

Nancy

Sorry to jump in here, @carlitobklyn! What if you click here instead?

carlitobklyn

That works, thank you!

Is this the info I'm looking for?

Nancy

Yes, thanks @carlitobklyn! Now, if you go to your Plan page, how much usage do you see there?

Feel free to send me one more full screenshot of what you see, and I’ll have a look.

I'd like to double check that you're seeing the same usage everywhere.

carlitobklyn

Hannah

Thanks for the screenshot, @carlitobklyn.

You probably received this email, because you're very near your quota limit, but feel free to ignore it if you want.

Rich

@Hannah wrote:
You probably received this email, because you're very near your quota limit, but feel free to ignore it if you want.

I think the system that generates these emails doesn't take referral or other bonus space into consideration. Others on the Basic plan have received them as well when they weren't over their total quota, but were over their base quota. Just speculation...

carlitobklyn

I can ignore them going forward, it's that the verbiage in the emails (and the number I'm receiving), in the context of seeing that graphic that shows me as being over the limit, was scary.