Hi, I have installed the Dropbox app on a new Mac mini. Previously I had it on my Macbook. However, everytime I try to link the app to my account, so it syncs automatically, I get the ERR_ADDRESS_UNREACHABLE error. Here are the steps I take to get the error * Click on the Dropbox icon in the top bar * Click the settings wheel * Click 'sign in' * New window appears * Click 'Open sign in' * Browser opens new page: API request authorization * Now it reads* Dropbox would like to: * Connect with your Dropbox account. * Cancel/Allow * I click 'allow' * Then I see a new page with the error* This site can’t be reached * https://dropbox.com/desktop/oauth2?code=.... is unreachable * ERR_ADDRESS_UNREACHABLE I have tried * Restarting the Mac multiple times * Connected to my phone to test if the connection is the problem * Uninstalled, restarted and newly installed the app * Tried Chrome and Safari * Tried googling the problem * Unlinked every app and device linked to my account * Sign out of my account The problem persists. I do not know what else to do. Can anybody help?

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Cannot link Dropbox Mac desktop app with my account - ERR_ADDRESS_UNREACHABLE

Hi,

I have installed the Dropbox app on a new Mac mini. Previously I had it on my Macbook.

However, everytime I try to link the app to my account, so it syncs automatically, I get the ERR_ADDRESS_UNREACHABLE error.

Here are the steps I take to get the error

Click on the Dropbox icon in the top bar
Click the settings wheel
Click 'sign in'
New window appears
Click 'Open sign in'
Browser opens new page: API request authorization
Now it reads
1. Dropbox would like to:
2. Connect with your Dropbox account.
3. Cancel/Allow
I click 'allow'
Then I see a new page with the error
- This site can’t be reached
- https://dropbox.com/desktop/oauth2?code=.... is unreachable
- ERR_ADDRESS_UNREACHABLE

I have tried

Restarting the Mac multiple times
Connected to my phone to test if the connection is the problem
Uninstalled, restarted and newly installed the app
Tried Chrome and Safari
Tried googling the problem
Unlinked every app and device linked to my account
Sign out of my account

The problem persists.

I do not know what else to do. Can anybody help?

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Accepted answers

theblindestofbadgers

It started working again.

I did not change anything.

Thanks for your help

All comments

arkov

Same problem here. Contacted support, got the usual "deactivate anti virus apps" response. I clean installed the current osx on my macbook, now I cannot login and install dropbox. Sounds strange, that the same day you have the same problem.

AR0SE

Having the same issue since yesterday.

Tried everything above as well.
Tried on my MacMini as well as on my MPB - same error.

Walter

Hi all, sorry to hear you'e having issues with this.

Could you let us know your device's exact OS version and send us a screenshot of the error as well so that we can have a visual?

Any additional information is more than welcome!

arkov

Trying to install on 2 macbook pros with latest macOS Ventura 13.6.1

Screenshot 2024-03-25 at 13.27.24.png

AR0SE

same error for me on MacBook Pro & macMini
both run MacOS 14.4

EDIT:
its working again 😄

arkov

Cool! For me it's still not working login in through the desktop app, only through browser.

arkov

Ok, works now ... you need to add "www." to the dropbox link ... 😕

Megan

Hey there, @arkov & @AR0SE, thanks for reporting this!

Glad to see that everything is now back on track.

If anything pops up again, give us a shout. Have a great rest of your week ahead!

theblindestofbadgers

It started working again.

I did not change anything.

Thanks for your help