Child Item

Unable to Save to Photo Library

Recently my mobile dropbox has been unable to save photos to my photo library on my iPhone 5s. I have never had a problem with this before and am now not sure what to do. I have tried to download multiple pictures with no luck. Any suggestions? Thanks.

Find more posts tagged with

Mobile

Sync

Closed - Partially Delivered

Accepted answers

steph g.

I just experienced this for the first time. Sucessfully exported several photos to my camera roll (as I have been doing for years with the Dropbox app), and suddenly one got the error. Then all subsequent tries on any other photos got the error. Quit the app, turned phone on and off. No dice. Plenty of space on the phone, internet connection fine, settings in Dropbox to allow use of cellular data.

What solved it was updating the app. Perhaps folks who experiece this while on the latest version would have to actually delete and reinstall the app to get rid of this problem.

All comments

Kaz

Fanny

Can you clarify what you mean by photo library please?

Bruce S.20

Same thing has been happening to me as well. When I attempt to save a picture from Carousel to my camera roll, I get this message:

Save Photo Failed

There may be a problem with your internet connection. Please try again.

I asure you, there are no issues with my internet connection. This started about a week ago. I thought maybe the update to iOS 9 would help, however still the same. I can email pictures directly from Carousel, but that's not the most convenient way to get pictures back.

iPhone 6

iOS 9

Raúl S.2

I get the exact same message, cannot save, share, etc. It just recently happened after uploading to iOS 9. This happens on an iPhone 6.

Bruce S.20

It actually started happening to me about a week before iOS 9 update.

Damien P.1

Same issue here on iPhone 6 plus. Carousel says "Save Photo Failed. There may be a problem with your internet connection. Please try again" I have tried and tried and still unable to save a single or any photos to my iphone from the Carousel app. There is no connection problem nor storage issue with the iphone. Google photos (an excellent alternative app by the way !!) has no such problems and I can save photos from their app to my iphone. Is dropbox/Carousel going to fix this issue?

Oli B.1

The same thing is happening to me. It's driving me insane as I upload all my photos (to save space) and download as needed. This started before I updated to iOS 9, and I thought it may get sorted updating - but oh no... I really hope Dropbox/Carousel pull their finger out ASAP before I figure out how to send my photos elsewhere...

Matthew B.70

I am getting the exact same error. Had it on my iPhone 5 and now my 6 plus. Perfect internet connection, plenty of storage, same error constantly. I have tried on multiple wifi connections (home, work, in-laws, etc).

EDIT:

For reference, I have made sure that Carousel has access to my Photos app. I figured it did since it would upload, but wanted to make sure.

Damien P.1

I think it started after I installed the googlephotos app. Anyone had the same?

Daren F.

Same thing with me.

iOS 9.0.1 on iPhone 6.

Damien P.1

I found a fix, transferred all my photos over to google photos app. Works great, downloads no problem, easy uploads, frustrations solved.

Mariedb

Hi there everyone,

I'm sorry to hear that you've been having issues with uploading your photos to your Dropbox account.

From Carousel, please try:

-Installing the latest build

- Toggling background upload of your photos from the "Settings"

For Camera Uploads from within the app, please try:

- Installing the latest build of the Dropbox app

- Toggling to enable for background upload

Many thanks and let me know how you get on...

Crizz i.

I cannot save any pictures to my Dropbox from Whatsapp. When I click share it regards my picture document as text. What can I do? My phones are Galaxy Note 5 and Galaxy S5 with exactly the same problem. As it is important for me to save the pictures or documents I am considering moving to another software.

daniel S.42

From my Moto G I am unable to upload whatsapp pics to Dropbox after app update. pics uploaded as .txt files

I have the latest version installed.

Could Dropbox support provide a workaround?

Uploading pics shuould be as easy as it was before

Jillian G.

I'm having the same issue, dropbox app no longer allows me to save my photos to the camera roll

Adriano V.3

I am trying to save an image on my phone from dropbox but keep getting this message after it fails to complete the export:

Dropebox was unable to save to the photo library

I tried rebooting my iPhone... still same message.

My internet is working fine as well.

Help!

Tom R.26

I've got the same issue... On my wife's iPhone 5s, I'm trying to save a photo from Dropbox to the camera roll but the pop up reads 'Export Failed Dropbox was unable to save to photo library'... Logged in to the app fine; connection fine; photo upload toggled etc etc...

Mark

Tom - wild shot, possibly, but in Settings does Dropbox have access to the Photo's folders

JJ G.

I'm getting the same problem! Each time I'm trying to save my own iMovie edits to the camera roll on my iPad : "Dropbox was unable to save to the photo library blablablablabla" Restarting my ipad and doing all I can still the same frickn excuse!

leelavic

You hopefully have this fixed by now, but my issue was that Dropbox was set to wifi only, so I turned cellular access on, and was able to save to my camera roll!

nickbreem

How do I save from dropshot to my iphoto library?

steph g.

Gangelm

Clear room in you account, take apps off or upload them and it will work great.

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]