I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to the internet. This may take a moment. * No VPN * No Firewall * Home Network * Fully updated Dropbox The thing that is baffling is that : * If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again * If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time * On the same computer, about a week ago, Dropbox was syncing instantly after reboot. I have tried already reinstalling and deleting the cache folder. Is this a known issue that's going on at the moment> Many thanks

Child Item

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

Domscillator

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:

Reconnecting to the internet. This may take a moment.

No VPN
No Firewall
Home Network
Fully updated Dropbox

The thing that is baffling is that :

If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
On the same computer, about a week ago, Dropbox was syncing instantly after reboot.

I have tried already reinstalling and deleting the cache folder.

Is this a known issue that's going on at the moment>

Many thanks

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Sam DBX

Hi everyone,

Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

Thank you!

All comments

Megan

Hi @Domscillator, I hope you're doing well!

Can you please let me know the app's exact status and version as shown in your menu bar?

Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick.

Keep me posted, and we'll take it from there!

kkkkkkirk

exact same issue here, the only difference is I am constantly on VPN.

dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.

have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.

kolella

exact same issue on mine. MacBook pro M3 with Sonoma 14.4. It happens after a restart and after a long sleep. Only way to make it work again is by completely closing and reopening the desktop app v 194.4.6267

Oblique

I have the same issue - same config as Kolella

Jay

Hi everyone, have you already contacted the support team directly regarding this matter?

kolella

I've done it and the help I got was: "Okay. I can suggest an advanced reinstall of the application, this might help with the issue." I've already done a reinstall of the application deleting all of dropbox folders ... plist ... cache ... ~/Library/CloudStorage ... but support insists in sending me those advanced instructions by mail. I'm now waiting for the mail ...

kolella

I've reinstalled as per advanced instructions (https://help.dropbox.com/installs/advanced-reinstall) and issue is still present.

Closing the dropbox app on the menu bar and reopening it solves the problem until next reboot

- if you have a Mac with apple silicon processor than don't download dropbox through the previous link because it download's intel version of the app but download from https://www.dropbox.com/desktop)

kolella

I've "solved" my problem with a small workaround. Disabled Dropbox startup item and created a Mac shortcut startup item that launches dropbox after a delay of 30 seconds. I will wait for an app update to try dropbox's auto startup method again. I don't know if it's a dropbox bug but it is probably starting before internet connection is established and it's unable to reconnect on it's own

Domscillator

Hi Megan,

Dropbox version:

Screenshot 2024-03-13 at 14.48.32.png

Yes, I've already tried unlinking and relinking. It didn't help. As someone mentioned previously, if I don't have Dropbox as log in item and launch it with a bit of delay after MacOS has launched, everything works.

So it's not a VPN issue (I don't use VPN anyway), it seems Dropbox tries to find a connection straight away when MacOS boots and if the connection is not there, it stalls.

Tim_J_H

I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.

Hannah

Hey @Tim_J_H, sorry to hear about this.

Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?

If so, can you disable them temporarily, to see if that solves the issue?

Tim_J_H

Yes, we were able to resolve it by reconfiguring the firewall. (Do we understand correctly that there has been a change in which domains Dropbox uses to sync?)

Megan

Hey @Tim_J_H, glad to hear that you managed to resolve it!

At the moment, we don't have any info about a change in the configuration that we know of.

In any case, I'll be one post away if you need anything else, thanks!

hoanganhtung

I've also had this problem for a few days now, has anyone solved it yet?

suibom

exact same issue here.

dropbox desktop app: 195.3.4974 beta

Apple M3 Pro

MacOS: Sonoma 14.4

reinstall, unlink did not work.

Quit and restart Dropbox is the only workaround

DBJR

I’m experiencing the same problem. Using a new MacBook Air M3, all software updated. I’m a fifteen year DropBox user and this is not the normal behavior. I see a a of replies to this thread of people responding to this with the same problem. Wondering if DropBox might be able to escalate this to engineering???

DBJR

Kolella, please ignore my previous inquiry. I figured out that ShortCut setup you suggested and it worked like a charm. Thank you.

Oblique

The developer needs to fix this. it is lazy to suggest workarounds for end users. It has happened twice on 2 MacBooks I installed over the past week - fresh installs - latest OS, M3 chipset

lighthouse1784

1000% agree with these comments. In the past year or so I have gone from (1) 100% fan of dropbox, recommend them to everyone I know to (2) not sure I can trust them, stupid stuff goes wrong, support team says "hey, have you restarted your machine, maybe re-start machine, and if that doesn't work, why don't you write your own javascript program to fix the issue. Best of luck!!!"

hoanganhtung

I restarted the modem and the problem was resolved

gabew

Same issue here with Macbook Air M2 currently on Sonoma 14.4... it's been like this for weeks now. Only works after restarting Dropbox app.

Hannah

Sorry to hear about this, @gabew.

Have you tried any of the troubleshooting steps in this thread?

Also, if you hover over the Dropbox icon in your menu bar, which version of the app do you see that you have installed?

DBJR

We need a DropBox community moderator to weigh in on this. Is this a known bug being worked on by the DB development team?

DBJR

None of these suggestions are working. This is clearly a bug. Do you have na update for us on when we could expect a fix?

DBJR

Megan,

None of these suggestions are helping. if you read through this thread is becomes obvious that we are dealing with a bug. Do you have any updates on when we can expect a fix?

DBJR

I've tried all trouble shooting steps. No luck. Do you have a fix?

Richard_Oldershaw

We've also had the same issue on our office for the last couple of weeks. I've just found that the SSL inspection (man in the middle) in our Sophos firewall was causing Dropbox to not login. I've added an exclusion for dropbox.com and it's now working.

Matt_M24

I've also had this issue pop up recently (the last week or so). I know that I recently did a Windows update prior to this issue.

I'm on Windows 10.
Dropbox v195.4.4995

It happened twice today. Opened my laptop at Starbucks, and I got the "reconnecting" issue.
Got to work. Opened my laptop, connected to the wifi and got the same "reconnecting" issue.

I have to shut down and reopen dropbox for it to connect. It seems like it's tripping over manually joining wifi, based on what I'm experiencing.

It's really frustrating, as I use Dropbox to switch between computers and access files only to find out that dropbox isn't syncing because I don't see the updates.

After years of use and it going fine, this is fairly annoying. I'm concerned at some point that I won't notice, edit a file on different computers only to find that I lost information because it's not syncing.

Nancy

@Matt_M24, if you’re not on a free Basic account with more than 3 devices linked to Dropbox, can you completely uninstall and reinstall the Dropbox app?

I’d like to see if that’ll help you in any way.

Matt_M24

I reinstalled Dropbox and it is still having the same problem. The issue seems to be that when I manually connect to wifi, it doesn't recognize that I've connected and it gets stuck with the "reconnecting" message.

The only solution I've found is to quit dropbox and open it up again.

This is a very recent development as I've been using Dropbox Plus without a problem since 2017.