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Suddenly I'm over by 3.5GB when it comes to storage.

Can someone help me figure out what happened? I've had 6.2GB since I can remember. I'm part of a group that uses a lot of dropbox so I assume that's it but how can I find out for sure? If I look in recent activity there's nothing from yesterday. Thanks in advance!

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Mark R.76

Hi Megan, I'm all set. By your suggestion of going to the events page, I was able to go to the person that uploaded to a shared folder, ask them to totally remove my access and re-do my access to only the parts of that folder that I need. Done. I'm back down to around 3 of my 6GB capacity.

One thing I didn't understand along the way was, on the page that describes how to temporarily remove my access, it says...log in, hover over the folder, click the elipsis, and click delete. That actually deleted the file completely. Glad I tested it first. Seems like I misunderstood the instruction but it seemed straight forward. Thanks for your help!

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Megan

Hey @Mark R.76, let's jump right into this!

As a first step, could you please have a look at your account's plan tab and let me know what's reported there?

Did you have any promo space on your account? That is usually time-limited & www.dropbox.com/events may show it.

If none of that helps, then we'd need a support ticket for you, to see more of what's going on, so please check if you can open one here: https://www.dropbox.com/support

If you have any trouble opening a ticket, just let me know!

Mark R.76

Hi Megan, in the plan tab...
Using 9.7 GB of 6.25 GB
Regular files (611.8 MB)Backup (0 bytes)Shared files (9.1 GB)
So there it is, shared files. What does that really mean? Can I still access the shared files? I don't want to upgrade. Is there a way to selectively access shared files? Thanks!

Megan

Hey @Mark R.76, thanks for the speedy response!

You should be able to have a look at your shared content here.

From there, you can choose which files/folders you need, and remove your access from the ones that aren't necessary to you by following these steps.

If you have any questions, I'm here!

Mark R.76

Hi Megan,

There are some folders that say not enough space to access folder, and some that don't. There's one shared folder that is 7GB that I do have access to which is kind of confusing to me because my account has a 6.25GB limit. Would you explain the difference between these folders, the ones in red (can't access) and the grey one with 7GB?

What happens if I click "remove me" on one of the ones that show the size in red? Can I eventually get access again if I remove myself from enough other folders?

I'd also like to know what triggered this as it's quite annoying and I don't know of anything specific that happened to cause it.

Again, I'm confused by my access to a 7GB shared folder while my account limit if 6.25GB. Thank you!

Rich

@Mark R.76 wrote:
There's one shared folder that is 7GB that I do have access to which is kind of confusing to me because my account has a 6.25GB limit.

You likely became a member of the folder before it had 7GB of data in it, allowing it to fit within your account, then data was added that exceeded your limit.

Would you explain the difference between these folders, the ones in red (can't access) and the grey one with 7GB?

The folders you can't access haven't been added to your account yet because you don't have enough space.

What happens if I click "remove me" on one of the ones that show the size in red? Can I eventually get access again if I remove myself from enough other folders?

If you remove your access and later want it back, you would need to be invited again by the owner of the folder (or another member that has the ability to invite).

Mark R.76

Thanks so much, Rich and Megan. Is there a way that I can find out what triggered this, since it happened just over a week ago? I checked under recent stuff and the most recent was in January. That doesn't make sense to me. I wonder if I can just reverse whatever happened and go back to the way it was?

Megan

You should be able to have a look at what happened in terms of additions, deletions etc when checking your events page @Mark R.76.

When you say "reverse whatever happened" do you mean in terms of your account's space, the addition of content to the account?

I'm asking, because you should be able to remove content, and bring your account's quota down.

Mark R.76

Hi Megan. You're very helpful. The events page, I had no idea. I think I see it, on 3/1 some files were added to a shared folder within a folder. Is it possible to remove my access to just that particular folder within a folder and get that storage back, without affecting the folder's contents for others who have access? I can right click on it and I see "manage permissions". There I see I'm one of the group that can edit the folder but there's no drop down by my name in order to change anything. Is it that or is there another way to remove me? Thanks!

Megan

Have you tried following the steps I provided above, in order to remove yourself from the folder @Mark R.76?

In case you missed the steps, here they are.

Mark R.76