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Alphabet navigation on ipad disappeared

The alphabet navigation disappeared on our ipad os version 16.7.2, dropbox version 362.7. We rely on that to navigate the numerous files we have. How do I get it back?

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Comments

BNY

Was the issue of the alphabet slider ever resolved. It still takes me to the bottom each time I try to select a folder or a file

Walter

Hey @BNY - could you clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

Have you tried rebooting your device or clearing the app's cache since you first noticed this?

Megrnorman

Hi Jay.
I remember you or someone on your team email made a few months ago about resolving the issue of the alphabet slider. I had to go into settings and change some things around for it to work again. That only lasted for a few months as the app has now reverted back to the slider without the alphabet, so I again can no longer quickly jump from folder to folder. I don’t know if you guys are working on something on your end that canceled out the alphabet slider or if I need to redo the settings, but I can no longer find the settings on the app either.

Megrnorman

Hi Walter!
I’m not sure if Jay is still part of the team but he is who I believe resolve this issue last time. Iamb not 100% but it looks like you guys worked on the app and put out an update which canceled out the alphabet slider again. That is a very integral tool to using Dropbox especially when you have 160+ folders to quickly jump from each letter so I can quickly find which folder I need. If you were able to talk to J about this or ask around your office about an alphabet slider somebody knows already what happened last time and may be able to help correct at this time.

Hannah

Thanks for letting us know about this, @TroyP.

Can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

If not, make sure to uninstall/reinstall the app as well and let me know how it goes.

Thanks!

BNY

Both my OIS and Dropbox software are up to date

TroyP

I cleared the cache, restarted, uninstalled and reinstalled and no luck.

Megan

Hey @BNY, have you tried any troubleshooting on your own?

Just asking, because I need to make sure we're on the same page.

Also @Megrnorman, yes Jay is still part of our Team. Sorry to hear that this incident returned. How long have you been having this issue for?

Megrnorman

I’m not sure when it specifically returned but when I opened my dropbox today, I noticed the alphabet quick slider bar was gone and only the slider with the 3 lines was there. Also, all of my folders are in alphabetical order, but are no longer listed by the letter.

Nancy

@TroyP, can you send over a screenshot of what you see on your end? If there’s any info you don’t want to show publicly, feel free to mask it before posting it here.

Megan

Would you be able to send me a screenshot of this @Megrnorman?

I'm asking because I just checked on my end, and it seems to be working just fine.

TroyP

IMG_0012 2.png

The first photo shows what we have and the second shows where the alphabet navigation was.

BenDBX

Hi @TroyP,

We have removed the alphabet navigation, but you should be able to see a navigation bar once you start scrolling down. Can you scroll down in your files to see if it shows up?

Thanks,

Ben

TroyP

Do you mean the search bar? It is there. And why would you remove the alphabet navigation? That alone made it much more user friendly for those that are not technical. That is a fail on your part, for sure.

BenDBX

Hi @TroyP,

The alphabet navigation bar did not provide a consistent experience. We're currently looking into more user-friendly alternatives. In the meantime, a scroll bar should appear where the alphabet navigation bar was when you scroll down. If that doesn't appear, let me know and I'll pass that info onto our engineers.

TroyP

Is it the tiny circle with 3 lines in it? Not impressed. Sometimes when you fix things, you really don't.

TroyP

This is the only thing that shows up. I can touch and drag like a scroll bar. If you are going to name something a scroll bar, then maybe make it look like a bar and not an information bubble. Also, why does it have to be so tiny? Maybe take that to your engineers.

Screenshot 2024-02-17 at 8.00.47 AM.png

Badibiagio

I agree that the Alphabet Navigation is an extremely useful tool that I rely on to move quickly through files. Please bring it back!

Villagekid

I too desperately need the alpha slider. I have 300 songs in 20 files and to scroll fro A to Z is unacceptable. I’ve defended Dropbox against 4 Score for years but this will make me change my mind.

Villagekid

Dropbox dropped the alpha slider from the latest version and I think it is clear from responses that it is desperately needed by a lot of people. Please put it back

GreggM

Hello Megan-

i am having the same problem - the alphabet quick slider disappeared sometime in the last few weeks

I have rebooted and cleared cache. Twice.
I am using 364.2.4

iOS is 17.2

Here is a screenshot:

Thanking you in advance for your help…

GreggM

Hello Dropbox gurus-

i am having a huge problem - the alphabet quick slider in my folders disappeared sometime in the last few weeks.

I need to jump from file to file quickly, in a live music on-stage performance setting. I have over 600 files. Moving quickly is critical to my vocation and success. I hope you guys can help or release an update with a fix.

I have rebooted and cleared cache. Twice.
I am using ver. 364.2.4

iPad iOS is 17.2

Here is a screenshot:

Thanking you in advance for your help…

SConnon

Alphabet slider is gone. Please bring it back. I have Dropbox 364.2.4 on iPhone IOS 16.7.5. I cleared cache and looked into the settings but see nothing to turn on an index. It’s also gone on my iPad with most up-to-date IOS.

BNY

It seems Dropbox has no direct answer to this problem. I’ve struggled with this issue more than a year and have given up

Nancy

Hi everyone! After checking with our team, it looks like this feature has been indeed removed from iOS devices (please check Ben's post here). I'll definitely share your feedback with the team though, so that they can also see your comments.

SConnon

Ben’s post says there is a slider bar. There definitely is not one on Dropbox 364.2.4, iPhone IOS 16.7.5. Please bring some kind of quick navigation for hundreds of files inside a folder! Dropbox has made my life a little more tedious by removing this feature.

Nancy

Hi again, @SConnon! Did you try scrolling down a bit with your thumb and the scroll bar still doesn’t show?

Badibiagio

Thank you. It would be great if you could return this feature even as an option that needs to be turned on in ‘Settings.’

SConnon

I can flick with my thumb/finger on the screen to move up and down through the files. Definitely nothing quick. No bar of any kind shows up. The alphabet list on the right worked so perfectly. I would love to see it back.

Broadwaymhl

Hi Ben

I agree with everyone else. If it’s an inconsistent experience, how about making it optional so that people who aren’t enjoying it don’t have to have it there. It’s just too valuable (as you can see from these comments) to just remove. It’s become so frustrating to navigate just with that tiny “scroll bar”!