Links not working to create a new folder. Tried safari, and chrome. Is site down?
There is a currently an issue with the web site and work is underway to fix it. You can find the incident information here.
I keep getting error message and support page not loading and impossible to reach a human.
@LisaAcri wrote: I keep getting error message and support page not loading and impossible to reach a human.
What error message? What are you trying to do?
The Support page is loading fine for me (tested from two different locations/providers) and there are no known issues at the moment.
I am having the same issue-Dropbox opens, I see my dashboard, but can't do anything. Nothing responds, and a big blue bar flashes across the top when I click on anything. Same thing on the Dropbox support page. Not here, oddly.
I have cleared my cache and restarted my browser. Dropbox app is not on my computer-this is for business and only via my browser. No error message.
Having the same issue.
I am also having the same issue. The Dropbox website loads but I am not able to click on any link, I can only navigate the website using my tab and enter keys. Cleared my cache and tried on both Chrome and Safari with same results. All other websites I try are working OK.
Same for me - tried multiple browsers, no difference. IOS App is working.
Dropbox home page is still not working today, 2/13/2024.
Yes, everything is frozen up on our end.
Having same issue, website freezes two seconds after loading, won't do anything.
I have the same problem. . . I just get a big transparent blue bar on the top of the page no matter what I try to do. . . not responsive on any pages for my account.
You can't even contact support because of the same issue. . . the community is the only page working (and of course the "upgrade your account" links)
Having the same problem. Feels like a broken pop-up.
I am having the same issue
I'm having the exact same issues. I've tried using Firefox, Safari, and Chrome with no luck. I can't use the mouse to click on anything. Every other website I go to works, so that rules out my browsers and mouse.
I suspect something is happening at the moment as I'm struggling using buttons across the Dropbox site at the moment.
I can click on 'Create' and it pops up the menu but then nothing happens and the page freezes (doesnt crash, just nothing is clickable any more).
I hope dropbox is reading this: Y'all did a major update yesterday and no - it is not working. I have no less than 8 clients calling me, the IT guy, asking me to fix their dropbox. The site loads - then immediately the ability to click on anything goes away. On occasion, you can click on something once (like shutting off the annoying "sign in with google" popup or simply clicking on "login" - and sometimes nothing happens, sometimes the browser switches to the next page, and then - the ability to click on any link no longer works. I have tried this on 4 computers here in the office, 2 of them are on a separate network, tried: mozilla, Microsoft Edge, and Chrome, all on windows pc's - and nothing is working. You cannot click in the box to type in a username or password, you cannot click on Continue with Google, or any option. This was tested both with shared folder invites and just raw logging in to existing dropbox accounts. I have several angry accountants I'm dealing with over this. The page scrolls fine. The context loads, including the animations, into the cache, fine. Yes, we've cleared caches, used a computer that had never logged in to dropbox, and ensured that all firewalls and security are completely off just for kicks and giggles - nothing. You guys did something that is locking out your users. FYI, sometimes the page will only let you click on something after you "Accept All" the cookies pop up at the bottom ... so it may be tied into that?
Can't click anything once the support page loads - also can't click anything on any dropbox on the web any browser. Loads and then can't click anything on the entire page.
Oh - and please check your "Contact support" page. It's bad enough you don't let folks file help tickets... but the screen background is near white and the overlay text is white. I may have good eyes - but reading a white font on a white background doesn't work. Thanks.
Hi everyone, thanks for bringing this to our attention.
Our team’s currently looking into this, so we’ll update you here as soon as possible.
For anyone that needs to use their Dropbox account urgently in the meantime, you should be able to navigate through your files via the desktop/mobile app with no issues.
Thanks for your patience, and we'll keep you posted!
Same problem today. Dropbox site unresponsive. I am trying to contact help because I received notice that 40000 files will be deleted. I CANNOT CONTACT SUPPORT SINCE ONLINE SITE IS UNRESPONSIVE
Having the same issue....Nothing is responding once I log onto Dropbox. Very frustrating!
As of just now (3:18 eastern standard time), it just started working again. I hope it's fixed for good.
Dropbox website seems frozen. There is a hidden cookie banner that prevents me from doing anything on various parts of the website. The only way I can get parts of it to function are to inspect the site and remove the offending code.
Is anyone else having issues with Dropbox today. I can login but can't access anything. I get a popup that obscures everything and I can not find a way to make it go away.
I cannot click on an App in the App Console, https://www.dropbox.com/developers/apps?_tk=pilot_lp&_ad=topbar4&_camp=myapps
The links are not responsive. Nothing happens.
Same issue in Chrome and Firefox. Tons of errors in the console about js files not getting loaded.
Even the support ticket would not load.
I'm sure it will get fixed but I just started working with dropbox and nothing works or is easy it seems.
I am having the same problem. Trying to get help and the live chat button is dead as well as the email. I already cleared my cache and still nothing.
Today, DB does not let my client access my shared files. On the assistance page, buttons are not active. What is going on ?
When I click to create a transfer nothing on the page allowed to be click on. It's like the entire page is an image. I change browsers cleared cache nothing is helping.
There's a video in my Dropbox (not in a folder). I don't recognize it and I want to delete it. But that's not an option. Wondering what's going on.
It's also not syncing to my computer.
Thanks.
These are the only options.
The only options avail.
