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Unable to install Droxbox on my Windows 10 PC

I get the following error report:

bn.BUILD_KEY: Dropbox
bn.VERSION: 193.3.5459
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746
pid: 16932
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'I:\\Dropbox'
              real_path='I:\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\193.3.5459\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\193.3.5459\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\*\AppData\Local\Temp
TEMP: C:\Users\*\AppData\Local\Temp
tempdir: 'C:\\Users\\*\\AppData\\Local\\Temp'
         real_path='C:\\Users\\*\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 879, in wrapper
  File "desktop/dropbox/client/main.py", line 6729, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6191, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6114, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

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Walter

Hey there @robertcohen - sorry to hear you're having issues with this.

Could you try the offline installer from this page directly and let us know if you still get the same error?

Just make sure to disable the early releases from your account's settings first.

Keep me posted!

robertcohen

Hello Walter, Thank you for replying. Sadly problem continues to persist even though I downloaded the offline installer and disabled running beta /pre-release versions from the website. Also ran as Administrator incase there might be a rights issue.

Walter

In that case, you can also try a clean advanced reinstall as well @robertcohen

If you're on the Basic plan, make sure to not connect more than 3 devices to your account as you might your account's device limit.

In case you're running any antivirus or firewall, VPN or proxy settings on the computer, you can also try to temporarily disable them during this process.

robertcohen

Did not work. Can you remotely look at my laptop?

robertcohen

I understand it could be a rights issue.

Could not Start Dropbox. Contact support. Paste the error message below.

bn.BUILD_KEY: Dropbox
bn.VERSION: 192.4.4605
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746
pid: 3540
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path='C:\\Program Files (x86)\\Dropbox\\Client'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'I:\\Dropbox'
              real_path='I:\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\192.4.4605\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\192.4.4605\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\*\AppData\Local\Temp
TEMP: C:\Users\*\AppData\Local\Temp
tempdir: 'C:\\Users\\*\\AppData\\Local\\Temp'
         real_path='C:\\Users\\*\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 879, in wrapper
  File "desktop/dropbox/client/main.py", line 6729, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6191, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6114, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

Megan

Hey @robertcohen, would you mind trying one more thing, please?

You can find Nancy's steps here. If you could follow them, and let me know the results, that'd be great.

Provided that these steps still don't work, let me know and I'll be happy to open an email on my end for you, in order for our specialized agents to provide you the necessary help.

robertcohen

I discovered it an issue with rights on the folder as the operation system was originally Windows 7 and I restored a Windows 10 image and now I cannot access the folder due toa rights issue. Is there tool that forces a wipe on the folder?

Megan

Hey @robertcohen, when you say folder, are you referring to your Dropbox folder?

robertcohen

yes

Hannah

Hey @robertcohen, would you mind letting us know what didn't work exactly with the advanced reinstall steps that Walter suggested above?

Those steps should help you with wiping the previous rights.

robertcohen

I cannot delete the folder so I renamed it. However, I would like to delete the empty folders off my laptop that Dropbox created and locked me out. I tried inheriting the rights and taking ownership be no success at all. The managed to install dropbox after renaming the folder but I cannot delete the old files which are stuck on my computer

Megan

Do you get any specific errors when trying to delete the old Dropbox folder @robertcohen?

If so, would you mind sending us a couple of screenshots of the error message, in order for us to have a visual too?

robertcohen

How do I send you a screenshot on this forum?

Megan

You should be able to attach it using the camera-like icon @robertcohen when trying to respond back to us.

robertcohen

unable to grab a screenshot even though icon clicked on dropbox. Dont know why it not grabbing screenshots.

Hannah

Hey Robert, do you mean that you're not able to save your screenshot to Dropbox or that your computer can't take screenshots at all?

You can try this as well.

robertcohen

It my laptop not phone

Hannah

You should be able to see options for all kinds of devices, if you click on "Other".