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Can no longer create folder as Create button has disappeared on the website

My Dropbox no longer displays the Create button I need to create folders needed to upload files. It has worked until recently. I am a retiree volunteer on an extremely tight budget. I have no money to pay you to fix your own product. What am I supposed to do? Please help!

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Helen DBX

Hello @chartav Thanks for your reply.

I have also sent you an email with some information and advice.

Kindly let me know on the email if the issue still persists.

(You might edit your post to remove the screenshot please as your private file names are visible.)

I hope this helps.

Best regards,

Helen

The Dropbox Team

https://www.dropbox.com/help

All comments

Helen DBX

Hello @chartav
Helen from Dropbox here. Thanks for reaching out.

Can you kindly confirm, when you log into your Dropbox account and click on All Files, there is no ‘Create’ button at the top as per this image?

Let me know more, and we'll take it from there!

Best regards,

Helen

The Dropbox Team

https://www.dropbox.com/help

chartav

Hi Helen -

When I log in, I see the Create button for two seconds, and then this is what I see:

Screenshot 2024-02-02 at 8.26.14 AM.png

Rich

@chartav wrote:
When I log in, I see the Create button for two seconds, and then this is what I see:

Clear your browser's cache/browsing history and try again, or try another browser. I'd also suggest trying in a browser with no extensions enabled, to make sure there's nothing interfering with the page.

Helen DBX

Hello @chartav Thanks for your reply.

I have also sent you an email with some information and advice.

Kindly let me know on the email if the issue still persists.

(You might edit your post to remove the screenshot please as your private file names are visible.)

I hope this helps.

Best regards,

Helen

The Dropbox Team

https://www.dropbox.com/help

chartav

This worked - thank you!

Front D.2

Can I clarify what solved this issue? Clearing cache, using another browser or something that was emailed to you privately?