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Deleted shared folders, but my space is still full

Hi, I have deleted shared folders and files, but still have no storage space, I can see that the space is still taken up with shared folders, but when I go to remove myself from these folders, I can not find them, they are not in shared or deleted files.

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Accepted answers

Megan

Hey @Cressida Downey, based on the screenshots you provided before, it seems that each of the shared folders is 1GB, which would justify the 2GB of taken space.

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Hannah

Hey @Cressida Downey, thanks for reaching out to us.

Can you check your Shared page here and let me know if you can locate any shared folders?

Thanks!

Cressida Downey

Yes these 2 folders I want to keep, the rest were deleted, are these 2 the ones taking up all my space?

Hannah

Hmm, they might be, Cressida.

If you'd like to check, you can follow the steps here, to calculate their size and see if that's the case.

Cressida Downey

Thanks Hannah, but that is not working, nothing comes up when I hover over the folder, all I can do is click on the 3 dots that say more, but there is no size button to select

Megan

Hey @Cressida Downey, have you made sure you're not actually accessing the folder you wish to calculate?

You'd need to be one level above it, in order to check. For instance: in this path: dogs < cats < animals if you wish to check for the folder named cats you'd need to access the folder dogs since it's one level before it, and calculate there.

In any case, feel free to send us a screenshot, in order for me to have a visual of what you see on your end in both your plan page, and when you try to calculate the folder.

Cressida Downey

Thanks for that, no I am hovering over the top folder, the only place I get options to do anything is over the 3 dots and I get more but in that drop down there is no size option. I took a screen shot but I can not see where I can attach it?

Walter

Hey @Cressida Downey - sorry to jump in, but I just wanted to mention that you can attach your screenshot through the camera icon within your reply's box.

When it comes to your account's quota allocation, could you have a look at your plan tab and let us know what's reported there?

Cressida Downey

Thanks Walter, I am using web based dropbox so maybe that is why? I can not see a plan tab either...I have attached my screenshot Screenshot 2024-02-02 084921.png

Walter

I'm sorry, I forgot to put a link to the plan tab @Cressida Downey

Here it is: https://www.dropbox.com/account/plan

As for the options for the shared folder, could you select it first and then click on the three dots to see what options you get?

Cressida Downey

Yes one of the other dropbox support people said that my shared folders are taking up all the space, I assume the link is a link to my dropbox space.

I did as you suggested regarding opening the file then hovering etc and I get the same options

Walter

Could you share a screenshot of the options you get when you select the folder from your Sharing tab as well then @Cressida Downey ?

Cressida Downey

Screenshot 2024-02-02 094505.png Screenshot 2024-02-02 094628.png

Walter

What options are you getting when you click on the ellipsis (three dots) icon in your first screenshot @Cressida Downey?

Cressida Downey

Screenshot 2024-02-02 110456.png

Hannah

I think I know what we're missing here, Cressida.

In order to see the "calculate size" option, you'll need to:

Be in the "All files" page
Click the arrow on the left of the "Who can access" column header (right above your files) and select "Size"

Once you do that, you'll see the "calculate size" option, after clicking the "..." (ellipsis) button.

Cressida Downey

Ok I have done that but can not see the "..." ellipsis button

Megan

Hey @Cressida Downey, based on the screenshots you provided before, it seems that each of the shared folders is 1GB, which would justify the 2GB of taken space.

Cressida Downey

Thanks

Walter

Glad to have sorted this out @Cressida Downey

Let us know if anything else comes up and have a lovely week ahead!

Cressida Downey

Thank you for all your help