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"Could not complete sign in. Please try again" error on Win11

Hello,

I am running windows 11, and had to update my username as windows truncated to 5 characters.

I successfully followed the following guide to update the username:
https://www.elevenforum.com/t/change-name-of-user-profile-folder-in-windows-11.2133/

However, once the username updated it broke my dropbox install pointing to the old username, I uninstalled dropbox and reinstalled.

But when I tried to login I get the subject message and browser doesn't pop open to allow for input of username and password.

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phantomenacer

I use Chrome as default, I switched to Edge and that did the trick, was able to get the popup and logged in successfully and files syncing.

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Nancy

Thanks for posting on the forum today, @phantomenacer!

Is there any chance you’re currently on a free Basic plan, and you’re trying to link more than 3 devices to your Dropbox account? You can also check out this page, to make sure that’s not the case.

If not, are you still getting the same error, if you install the Dropbox app via our offline installer instead?

Let me know how it goes.

phantomenacer

Thanks for replying Nancy,

I had seen your previous replies to others with the same issue and made sure that I had an open slot on the free basic plan, so that's not the issue

Secondly, I did have the software installed already, it was logging in that was causing the error. However, I did uninstall and reinstall the offline version, and I get the same error when I click "open browser" when asked to "continue to your browser to sign-in" so that's not it either.

Hannah

Thanks for the update, @phantomenacer.

Do you perhaps have any security programs like an antivirus, VPN, firewall, etc. that could be blocking the connection to our servers?

Can you temporarily disable them, to see if that helps?

phantomenacer

Hi,

No such 3rd parties apps, only windows 11 defender and firewall.

Keep in mind, it was working previously until I modified the path of my data, and uninstalled and reinstalled the dropbox software to sync local with cloud.

Thank you

Jay

Hi @phantomenacer, could you try an advanced reinstall of the app using the steps in this link?

phantomenacer

Hi Jay,

Followed the steps, get the same error upon launch of the installer. The app ever launches the browser for me to input credentials.

Jay

What is the default browser on your computer? Are you able to use the connect a computer feature to login to your account?

phantomenacer

I use Chrome as default, I switched to Edge and that did the trick, was able to get the popup and logged in successfully and files syncing.

Megan

Awesome news @phantomenacer!

Wishing you a great week ahead! 😎