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Email change after email forwarding was activated

Vince_2020SolarPV

An employee left, so I tried to re-use the DB account for the new replacement.

Unfortunately, we had set-up Forwarding on the 'old' employee after they left, so when we tried to re-allocate the old email address to the 'new' employee, no DB email verification changes got through (presumably DB suspected a fraud -rightly so!)

Is there a temporary lockout?
How can I get DB to fix this?

Thanks for help,

Blessings
'frustrated' Vince in UK

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Hannah

Hey @Vince_2020SolarPV, thanks for joining us on the Dropbox Community.

So, just so that I can have a clear view of the issue, you set up forwarding on the old employee's email address after they left, and do you have access to the email address the emails are being forwarded to, but no Dropbox emails are going there?

Did you also check the spam folder of that address?

Let me know and we'll go from there.

Vince_2020SolarPV

Hi Hannah, thanks for picking this up.

So, just so that I can have a clear view of the issue, you set up forwarding on the old employee's email address after they left,
Yes
and do you have access to the email address the emails are being forwarded to,
Yes
but no Dropbox emails are going there?
Yes

Did you also check the spam folder of that address?
NO spam email

I checked with our service provider - NO emails from DB have come through to the 'old' email.
to confirm
- I have full access to that 'new' email account

- other test emails are getting through, from within the organisation, from the service provider, from Gmail

Vince_2020SolarPV

Hannah,

I have just tried again DB is NOT sending new email address verification to the new email inbox.

I suspect DB is blocking the new email.

I HAVE received emails to the 'old' address - updates from this exchange for example,
I'm sure the new email is being blocked!!

Megan

Hi @Vince_2020SolarPV, I'd be happy to look closer into this.

Would you mind if I was to send you an email in order for us to investigate further?

Vince_2020SolarPV

Yes please Megan,

[removed per the Dropbox Community Guidelines]

Blessings,
Vince

Hannah

Hey Vince, we can actually only email you to the address associated with the account, which I just did.

Since you're receiving the Community emails, we should be good to go, but let me know if you didn't receive it.

Vince_2020SolarPV

Hello?

Have I been forgotten??

Blessings,
Vince

Hannah

Hey Vince, I sent you an email last week, please make sure to check it out.

Thanks!