Hi folks! I'm looking to change my email address from email A to email B. * email A has a lot of extra GBs that I received years ago * I enrolled email B in Dropbox years ago, but I've never used it as email B had much more storage space * Can I change A to B if B is already enrolled in Dropbox? * If not, what can I do to be able to perform this change? * If I change A to B, will I be able to keep all the extra GBs that I accumulated over the years? Thanks!

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Switching email addresses between two accounts - any potential consequences?

ttrr

Hi folks!

I'm looking to change my email address from email A to email B.

email A has a lot of extra GBs that I received years ago
I enrolled email B in Dropbox years ago, but I've never used it as email B had much more storage space

Can I change A to B if B is already enrolled in Dropbox?
If not, what can I do to be able to perform this change?
If I change A to B, will I be able to keep all the extra GBs that I accumulated over the years?

Thanks!

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Jay

Yep, that's exactly right. At the end of it, this would, in turn, make email B the account with the extra GB, and email C (or A if you renamed the second account) the unused account.

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Jay

Hi @ttrr, thanks for messaging the Community!

Yes, it would be possible to swap the emails over, if you have a third email to use as a placeholder.

Basically, change the email on one of your accounts to this third email, freeing up one of your two addresses. Then, you logout and login to the unchanged account, and switch it to your second email. Finally, log back into the other Dropbox account (now under the third email), and change it to your first email.

You only need to make these changes once. Any earned quota would remain on the original account itself. Any changes you make automatically apply to any computers or mobile devices linked to your account.

If you have any further queries, feel free to message back.

ttrr

Awesome, thanks Jay for the help! Just to clarify, I have:

email A -- Dropbox account with lot's of extra GBs that I want to keep using
email B -- unused Dropbox account
email C -- email not associated with a Dropbox account

My goal is to make email B primary for the account with email A

I can do the following:

Make email C primary for B (freeing up email
Make email B primary A (I'm done here)

Is that correct?

Thanks!

Jay

Yep, that's exactly right. At the end of it, this would, in turn, make email B the account with the extra GB, and email C (or A if you renamed the second account) the unused account.

isabelle11

Hello,

I have a personal email account with 2TB of storage and a business email account with 2GB of storage. I am looking to transfer my 2TB subscription to my business email account. I attempted to switch the email in the preferences option, but it did not allow me to make the change. Could you please assist me in resolving this issue?

Mark

Switching the email is the only way to do it.

You havent said why the switch doesnt work, but, I guess its because you didnt put a different email on the current Business account first. You need to 'release' that email before you can use it on a different Dropbox account.

Rich

@isabelle11 wrote:
I am looking to transfer my 2TB subscription to my business email account. I attempted to switch the email in the preferences option, but it did not allow me to make the change.

There's no way to transfer a subscription from one account to another. The only method is to swap the email addresses, but you need a third email to act as a placeholder in order to do it.

Change the email on your business account to a third email address. This will make your business email available again for use on another account. Now change the email address on your personal account to your business email.

https://help.dropbox.com/account-access/switch-account-emails