Child Item

I cannot see the Make online-only feature by simply right clicking on the respective folders/files.

To manually change files to online-only in the Dropbox desktop app:

Windows

Open File Explorer.
Open the Dropbox folder.
Navigate to the file or folder you’d like to set to online-only.
Right-click the file or folder.
Click Make online-only

I also tried "managing hard drive space" and then making the respective folder in available online mode, its also not working.

Please guide.

Find more posts tagged with

Desktop

Windows

Dropbox Basic

Insightful

Delivered

Comments

Megan

Hi @alokprasad19, let's jump right into this!

Are you on a Dropbox Basic plan, while using a Windows machine? The option to make files available offline or online-only should only be on paid plans for Windows.

Could you confirm what syncing icon you have on your files in the Dropbox folder?

Let me know more!

alokprasad19

Hey Megan, thanks much for the prompt response. I am using dropbox standard, it's one of my colleague's accounts and me another colleague are using the same account for a project. They can see the "make online-only" option while right clicking on respective folder and files and I am not able to see this.

My colleagues can see Green Circle with a Checkmark over files/folder, however I cannot see anything.

Let me know if you need more information.

Megan

Hi @alokprasad19, thanks for letting me know!

Are you sure the app is running at the moment?

Also what is the sync status and version of the application? You can see that, if you hover your mouse over the Dropbox icon in your task bar.

Also, are you able to see any other Dropbox options when you right click on your files/folders?

alokprasad19

Hi Megan,

Yes, I am receiving the files updated by client on dropbox.

Version of application: 188.4.6302

Sync status: Up to date

Yes, I can see other options when I right click on folder/files.

Jay

Hi @alokprasad19, just for clarification, are you sharing the account credentials with another user, or is it another user on the Dropbox Business team?

Is this a company-managed device? Have you installed the Dropbox desktop application with admin privileges?

alokprasad19

Hi Jay,

I am using my colleague credentials. It's a company managed device and I have installed the dropbox desktop app with admin privileges.

Walter

Hey @alokprasad19 - sorry to jump in here, but could you let us know the OS version of the problematic device and send us a screenshot of the options you get when you right click on your files in the Dropbox folder?

Thanks so much!

alokprasad19

Hi Walter,

Please find below the screenshots.

Walter

I don't see any syncing icons on your files @alokprasad19

Is the desktop app running in your taskbar? If so, is it 'up to date' or still syncing perhaps?

alokprasad19

@Walter Even I am not sure why I can't see the syncing icons, Green Circle with a Checkmark (right?). Yes the app is running and it is "up to date".

Walter

If you happen to be running any 3rd party apps, like antivirus programs or cloud or syncing services, could you temporarily disable them and let me know how it goes @alokprasad19?

alokprasad19

I tried closing one drive temporary, I was able to see the make online only for a fraction second and then it disappears.

alokprasad19

Do you think reinstalling will help?

Walter

You could definitely give that a go @alokprasad19

Let us know of any updates!

alokprasad19

Hi @Walter , Just wanted to update you on Sync settings. The first one is my snippet of sync setting, the second one is my colleagues sync snippet. We both are using the same account. I thought this can help you. Let me know if you have any updates alok_sync snip.jpg

Megan

Hi @alokprasad19, odd indeed, especially if you're using the same account.

Have you tried the uninstall-reinstall process?

alokprasad19

Yes I tried the uninstall and install process, its still the same.

Walter

In that case, I'd recommend getting in touch with our support team for further assistance with device and account specific information @alokprasad19

Once you contact our team, you can also let us know your ticket ID so that we can look it up in our system too if needed.