I update a file using my laptop but the file in the mobile app isn't updated

Question

I am having more problems with Dropbox and after this week of having issues with the app on my windows 10 laptop, I am about fed up with dropbox to the point where I am ready to think about a different cloud service.

I compose a word document on my laptop and save it to dropbox. I go to my tablet, access the document and it looks fine. I make changes to the document on my laptop, save it again to dropbox, same file name, same location. I pull up the document on my tablet from the dropbox app, and its the previous version. This has been an ongoing issue with dropbox. The same document looks different on my laptop than it does on my tablet. For some reason, the dropbox app on my tablet hasnt received the updated document that I saved to dropbox (same account) on my laptop.

In the past, I would not be able to see the document in dropbox on my tablet until I opened dropbox on my laptop.

very aggravated

Hannah · Answer

Hey @rfilkin, if you don't have a Dropbox icon in your system tray by the computer's clock, have you tried reinstalling the app again, without uninstalling it first, to see if this little icon comes back?

rfilkin · Answer

I have tried all of that... my response to the problems I have been facing are posted under the topic about dropbox not opening when you click on the icon

Jay · Answer

Hi @rfilkin, my colleague would be referring to the Dropbox icon near the clock.

You can click that icon to see the full message on the bottom left, which would help us further.