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Files stuck uploading in queue on the website.

Hi! This is a new issue I'm having that just started randomly!

I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just drag and drop into a Dropbox folder. They would take a few minutes to upload depending on file size but it always went smoothly! Now all of a sudden, the last few times I've gone to upload files they stay in the "in queue" status in the upload box. Never moving, never uploading! Help please!

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Comments

Nancy

Hi @Elyse22! Thanks for letting us know about this here.

What’s the approximate size of these last .wav files you mention? Are you uploading them all at once, or one by one?

Have you noticed the same behavior via different browsers on your computer?

Can you try to upload another type of file (a document, for example), and let me know what happens?

Give me a nudge, when you’ve got more updates.

Elyse22

Hi! I just tried a small jpg file and same thing! It just says "in queue" but then never starts uploading! This is definitely a new issue. It used to work seamlessly on my safari and then all of a sudden last week this started!

Nancy

Hmm, I see. Did you also try this out via a different browser, and it didn’t make a difference?

Elyse22

No....I have all of my work materials on safari! And it's always worked on there up until now!

Walter

Hey @Elyse22 - sorry to jump in here, but could you let us know if you've tried clearing your browser's cache since you first noticed this or a private browsing window with no extensions or plugins running?

Elyse22

No apologies necessary! I appreciate the help!! I haven't cleared anything. I'm not sure if it's private or not? How would I go about that?

Thanks so much for your help!

Megan

Hi @Elyse22, you can how to clear your cache here.

As for the incognito mode, here is how to check, and access an incognito tab in order to check if everything works the same way there.

AFramePhotos

I'm having the same issue. I have never had this happen. I was able to upload all but 4 of my files. The last 4 have been "in the queue" for an hour now. Did you happen to find a solution? Thanks!

Hannah

Sorry to hear that, @AFramePhotos.

Have you tried uploading your files using a different browser or a private browsing/incognito window, to see if you get a different behavior?

smangle2001

I'm having the same issue on my ipad. I have the Dropbox app opened and am importing many pictures and videos. It has done 530 of 601. I just imported some new ones and they processed but not these other ones....help! I have 2TB of storage, so I am not out of space yet 🙂

Nancy

@smangle2001, have you tried connecting to a different WiFi network/cellular data and the issue persists?

I’d also like to know the app version of the Dropbox app on your iPad.

smangle2001

App version is 370.2.4 and I turned off wifi and let it be on cellular. I don't have another wifi network at home to try. I did verify that I had "use cellular data" enabled.

Megan

Hi @smangle2001, can you also clarify the OS you're using on your iPad?

Keep in mind that there's a new update for the Dropbox app on iOS, so you might want to update to the latest version first.

Also, did you import your content, by pressing the + icon and manually selecting to upload the content?

smangle2001

Updating the app seems to have kickstarted them and they are importing now. I had it set to do automatic updates so I am not sure how that was missed. I had just updated OS to 17.4.1 the day before yesterday and tried the import manually using the + last evening. It appears to be working now though. Thank you for your help!

Megan

Amazing news @AFramePhotos

Have a lovely weekend ahead, and give us a shout if you need anything else. Enjoy! 😎

aeemke

Hi! I'm also having this issue. I'm on my work computer - everything is enabled to access an application like Dropbox on the server (it's not blocked or anything). I've tried an incognito browser, but the queue issue persists. I've refreshed, exited out, etc. My video files will not upload.

Nancy

@aeemke, what’s the total size of videos you’re trying to upload via the Dropbox website? If you attempt to add one video at a time, are you still having issues?

How about an entirely different browser?