Child Item

Dropbox app is not opening after Mac and Dropbox update

i updated dropbox app and updated my mac both to the latest version then after that dropbox app refused to open , i tried deleting it then downloading an older version of the app but it still didn’t work, also i tried to download the latest version again and when it was downloaded there is no folder attached to the app to contain my shared work and also it still won’t open and gives an error message , how can i solve this ?

Find more posts tagged with

Setting Up the Apps

Desktop

Error Messages

Install

Mac

Spam

Insightful

AcceptAnswer

Accepted answers

Jay

Yes, please could you try those steps and let me know how it goes.

All comments

Hannah

Thanks for bringing this to our attention, @Sanar Sadaqa.

Can you send us a screenshot of the error message you're getting?

Also, do you have a Dropbox icon in your menu bar at the moment?

If you do, can you hover over it with your mouse and let us know what you see?

Thanks in advance.

Sanar Sadaqa

Screenshot 2023-11-30 at 8.32.00 AM.png Screenshot 2023-11-30 at 8.35.37 AM copy.jpg Screenshot 2023-11-30 at 8.38.25 AM.png

Jay

Hi @Sanar Sadaqa, could you click the blue link in the second image and then copy/paste the next in your next reply to see why the app isn't loading?

Sanar Sadaqa

bn.BUILD_KEY: Dropbox

bn.VERSION: 187.4.5691

bn.constants.WINDOWS_SHELL_EXT_VERSION: 67

bn.is_frozen: True

machine_id: 2ade8825-d636-5c5c-ae83-fe11b64ac99e

pid: 16838

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/sanarsadaqa'

appdata: '/Users/sanarsadaqa/.dropbox/instance1'

real_path='/Users/sanarsadaqa/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/sanarsadaqa/Library/CloudStorage/Dropbox'

real_path='/Users/sanarsadaqa/Library/CloudStorage/Dropbox'

not found

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'

real_path='/private/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 5501, in _setup_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 547, in get_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 858, in result

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’., NSUnderlyingError=0x60000020b6c0 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}

Hannah

Thanks for this error log, @Sanar Sadaqa.

Can you close the Dropbox app and then relaunch it from your applications folder, to see if that helps?

Sanar Sadaqa

I tried that and it didn't work , the same error message appeared "couldn't start Dropbox"

Jay

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

Sanar Sadaqa

no not really

Sanar Sadaqa

should I delete it and reinstall it and perform an advanced reinstallation ?

Jay

Yes, please could you try those steps and let me know how it goes.

Sanar Sadaqa

the app worked and it went well , thank you.

tavishi

Dropbox randomly deleted itself from my Mac and it won't let me redownload it. I've tried to redownload it 9 times, updated my mac system, restarted my computer, tried to follow the other solutions and nothing has worked. This is the error I am getting:
bn.BUILD_KEY: Dropbox
bn.VERSION: 190.4.6383
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: e3659fdf-9430-5308-89cb-2dd3529f7104
pid: 3221
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='tavishigupta', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Tavishi Gupta', pw_dir='/Users/tavishigupta', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='tavishigupta', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Tavishi Gupta', pw_dir='/Users/tavishigupta', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/tavishigupta'
appdata: '/Users/tavishigupta/.dropbox/instance1'
real_path='/Users/tavishigupta/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/tavishigupta/Library/CloudStorage/Dropbox'
real_path='/Users/tavishigupta/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/mc/9717wl1j6w5933sfspryzj4m0000gp/T'
real_path='/private/var/folders/mc/9717wl1j6w5933sfspryzj4m0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5477, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 556, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/ebbd3b35-9a94-4d85-8e4d-d8eeedf15c48’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/ebbd3b35-9a94-4d85-8e4d-d8eeedf15c48’., NSUnderlyingError=0x6000030d81b0 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}

Nancy

Hey @tavishi, thanks for posting this here.

When you say that Dropbox was randomly deleted from your device, did you notice this after an OS update, for example?

Also, if you check your menu bar, can you see a small Dropbox icon? If yes, I’d like you to click on it, and then quit and relaunch the Dropbox app.

If the issue persists, check whether you have a copy of the Dropbox.app file on your computer in these locations:

/Applications
~/Library/Application Support/Dropbox

If you see this file in both locations, delete the file in the second location(~/Library/Application Support/Dropbox).
If you see the file in the second location but not in the first, move the file to the first location(/Applications).

Restart the Dropbox desktop app. If the issue isn’t resolved from there, try these steps:

Open the Terminal application on your computer.
Type fileproviderctl domain list.
Press return on your keyboard.
- Please provide us with a screenshot of the output.
Navigate to your user profile folder ~/Users/[YourUsername].
Press command-shift-. (period).
- This will show your hidden files.
Locate and delete the .dropbox folder in ~/Users/[YourUsername].

Let me know, if any of the above helps!

tavishi

@Nancy
The problem did arise after I got the newest software update. The app is only on my Applications tab not the other location. I can't restart the desktop app because it won't open to begin with. It continues to say "unable to open because of [link]" and the code in the link is the same as provided above. For the last one here is a screenshot of the output from terminal:

The rest of the directions given all output "no such file or directory"

tavishi

Deleting the Dropbox folder from my hidden files also doesn't do anything.

Nancy

Thanks for giving that a go, @tavishi. I’d like you to try an advanced reinstall, as the next step. That’ll ensure any remnants of the old Dropbox app have been removed.

Besides that, you can go here and see if your device still appears linked to Dropbox. If it does, please unlink it, and try to sign in again.